Senior Consulting Engineer – Government Cloud Managed Services

• Provide operational support, administration, troubleshooting, and lifecycle management for Government customer cloud and hybrid infrastructure environments across Azure Government/GCC High, AWS GovCloud, and/or GCP, responding to and resolving incidents, service requests, alerts, and operational issues across compute, storage, networking, identity, security, automation, monitoring, backup, and platform services.
• Monitor, maintain, and optimize customer cloud environments to ensure availability, performance, security, compliance, and adherence to defined Service Level Agreements (SLAs).
• Perform incident, problem, change, and request management activities following established ITIL, security, compliance, and operational processes, including implementing approved changes, upgrades, patches, migrations, and configuration updates.
• Participate in a 24x7 on-call rotation supporting critical Government customer environments, including after-hours, weekends, and holidays as required.
• Perform advanced troubleshooting, root cause analysis, and remediation of complex cloud and infrastructure issues while driving preventative actions to improve reliability.
• Support secure cloud operations by applying Government compliance requirements and security frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, CMMC, DISA STIGs, CIS Benchmarks, and other applicable standards.
• Manage and maintain cloud configurations, access controls, security controls, monitoring, and logging.
• Develop and maintain automation, Infrastructure as Code, scripts, runbooks, knowledge articles, and operational procedures, along with accurate service documentation, incident and change records, and customer environment documentation.
• Perform capacity management, performance analysis, health assessments, and proactive remediation activities to improve customer environments.
• Research, evaluate, and recommend cloud technologies, automation capabilities, security solutions, and operational improvements, and provide guidance to improve customer cloud architecture, operational maturity, security posture, and service delivery outcomes.
• Communicate effectively with customers, account teams, project managers, and internal stakeholders regarding incidents, changes, risks, technical issues, and service performance, and participate in customer service reviews and operational meetings.
• Collaborate with Customer Success, Professional Services, Security, Architecture, Sales, and Operations teams to deliver high-quality Managed Services outcomes.
• Mentor and support team members by sharing technical knowledge, operational best practices, and cloud engineering expertise.

What We Expect of You

• Bachelor’s degree and 5 years of IT infrastructure engineering experience, including cloud, platform, systems, network, automation, or operations engineering experience, OR 9 total years of IT engineering experience, including 5 years of relevant infrastructure or cloud engineering experience.
• Experience designing, implementing, and supporting cloud solutions across one or more of the following platforms: Microsoft Azure Government / Azure GCC High, AWS GovCloud (US), Google Cloud Platform (GCP)
• Experience applying Government and industry compliance frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, CMMC, DISA STIGs, CIS Benchmarks, or comparable security standards.
• IT engineering experience with one or more infrastructure or cloud solutions supported by the Managed Services practice, including cloud platforms, enterprise storage, Windows and/or Unix/Linux systems, virtualization, observability, automation, databases, security tools, and service management platforms.
• Advanced-level technical certifications in at least one of the following three cloud platforms: Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). Advanced-level technical certifications in at least two is strongly preferred.
• Customer-facing experience, including leading technical discussions with customers and supporting pre-sales activities.
• Ability to perform advanced root cause analysis, with strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication and documentation skills, with the ability to interact effectively with coworkers, customers, and stakeholders, including senior leadership.
• Ability to prioritize and handle multiple tasks, adapt to changing customer needs, and meet urgent deadlines in a fast-paced, growth-oriented environment while consistently following policies and procedures; ability to travel as needed.
• Demonstrated ability to work independently and as part of a team, provide guidance and mentorship to peers, and further technical education through certification and training plans.
• Demonstrated ability to build customer trust and strong relationships, achieve high levels of customer satisfaction, and act consistently with the mission of CDW and the CDW Way.
• Certain customer workloads (for example, those involving ITAR or CUI data) may require U.S. citizenship.
• Experience supporting public sector (Federal, DoD, State and Local Government, or Education) cloud environments strongly preferred.
• Hands-on operational experience with Microsoft Azure Government / Azure GCC High, a plus.