Manager I Everyday AI & Automation- (Global Remote)

• Develop and maintain the roadmap for Microsoft-based everyday AI, Copilot agents, and task automation within Digital Workplace.
• Translate CRS priorities and staff needs into a prioritized portfolio of practical AI opportunities based on value, feasibility, scalability, risk, cost, and supportability.
• Guide business owners in assessing whether to use standard Microsoft Copilot capabilities, implement an agent or automation in Copilot Studio, or address a need through another approach.
• Lead strategy and governance for shared Microsoft Copilot and Copilot Studio agents and AI-enabled task automation, setting standards, guidance, review processes, and ownership expectations in coordination with business owners responsible for delivery and maintenance and technical partners responsible for technical standards and patterns.
• Set lifecycle standards and reviews for shared agents and automation from discovery to retirement, oversee business-owner adherence, and establish accountability for deployment readiness and ongoing management.
• In partnership with business owners, identify repeatable tasks and workflows that could benefit from an agent or AI-enabled automation, clarify intended outcomes, and establish ownership and governance requirements for business-led implementation.
• Recommend targeted prototypes and pilots with business owners and technical partners to assess the usability, value, and risk of emerging Microsoft Copilot and Copilot Studio capabilities and inform strategy and governance.
• Lead change management, communications, learning, and adoption activities that help staff use approved everyday AI capabilities effectively and responsibly.
• In partnership with the M365 Global Admin and Director for Digital Workplace, manage everyday AI licensing and financial operations, allocating licenses, coordinating purchases, tracking and reconciling costs, and providing forecasting inputs and operational reports.
• Integrate CRS requirements for security, privacy, accessibility, and data protection across the everyday AI implementation lifecycle, coordinating reviews as needed.
• Monitor product adoption, user experience, quality, cost, risk, and organizational value; collect and analyze usage and feedback data; and use findings to guide investment and continuous improvement decisions.
• Supervise assigned staff and temporary personnel, set direction on day-to-day everyday AI program work, and reinforce business-owner accountability for solution implementation and ongoing management.

• Practical understanding of generative AI, AI assistants and agents, prompt design, knowledge-grounded solutions, AI-enabled workflows, responsible AI considerations, and the operational requirements needed to sustain enterprise technology products.
• Sound product judgment to identify valuable use cases and avoid solutions that lack a clear need.
• Highly proactive and able to work independently while balancing strategic leadership with hands-on program and operational responsibilities.
• Ability to learn new tools and concepts independently, proactively seek answers through research and experimentation, and troubleshoot problems resourcefully while recognizing when to seek additional support.
• Excellent written and verbal communication skills, including the ability to develop clear staff communications and explain complex technology concepts to technical and nontechnical audiences.
• Strong interpersonal, facilitation, group process, change management, problem-solving, and judgment skills.
• Demonstrated experience working with cross-functional teams, directing temporary or matrixed contributors, and building trusted relationships with business owners and technical partners.
• Strong systems thinking and analytical approaches to product, governance, adoption, financial, and operational challenges.
• Very good presentation, training, and listening skills.
• Cultural sensitivity and the ability to work effectively across cultures, functions, and levels of the organization.
• Demonstrated commitment to organizational learning, responsible innovation, and continuous improvement.
• Demonstrated effectiveness in a customer-facing role and commitment to practical, user-centered solutions.

Required Languages:English required. Proficiency in French, Spanish, or Arabic is a plus.

Travel:Must be willing and able to travel up to 10%.

Supervisory Responsibilities: Yes