Custom Programme Team Lead

Team Leadership & Line Management

• Lead, mentor, and manage a team of Programme Managers, providing guidance, day-to-day support, and performance feedback.
• Allocate project resources effectively and ensure the team is aligned with strategic objectives and delivery timelines.
• Foster a collaborative and high-performing team environment, ensuring seamless communication between programme managers and other teams.
• Support the professional development and growth of direct reports.
• Conduct regular 1-2-1s and performance reviews with direct reports, addressing underperformance proactively.

Project Lifecycle Management & Delivery

• Oversee assigned projects through their lifecycle, ensuring gold standard delivery of custom solutions programmes.
• Support the team in developing robust plans for on-time and on-budget delivery, serving as the owner for project organisation artefacts.
• Lead the project, organising module KO calls and ensuring all stakeholders are aligned on scope and deadlines.
• Manage risk effectively outlining expectations around communication, response times, and issue flagging.
• Ensure the successful launch of programmes by verifying all assets (blueprints and programmes) are correctly uploaded to KATE.
• Drive the closure of projects by ensuring the scope defined in the brief has been fully actioned by contractors.
• Ensure a seamless handover process in partnership with Solutions Engineering, guaranteeing full alignment on curriculum blueprints before launch.

Stakeholder Management

• Serve as the senior operational escalation contact for enterprise clients, establishing a premier bespoke delivery standard and maintaining a "Gold Standard" of customer service to drive high customer satisfaction and client retention.
• Partner with internal teams, clients, and enterprise sponsors to capture qualitative feedback, track learner engagement, and deliver high-quality impact reports proving ROI, while supporting account growth and expansion opportunities.

Financial & Contractor Management

• Manage the day-to-day tracking of project budgets and allocation on a workflow level.
• Oversee the raising of Purchase Orders and share them with content developers, ensuring financial processes are followed.
• Support the maintenance of the external contractor database, identifying resource gaps based on project pipelines.
• Track contractor performance, identifying if work is subpar or requires quote revisions, and maintain records of such incidents.
• Orchestrate the onboarding, scheduling, and administrative setup for external associate faculty and contractors to support program execution.

Quality Assurance & Execution

• Define QA timelines, assign QA tasks, and ensure resources are allocated effectively.
• Ensure issues are logged, prioritised, and resolved within project deadlines.
• Oversee the visual clarity and presentation of content, ensuring the learning design execution meets the required standards.

Candidate Specification Essential

• Proven experience as a Project Manager in an Agile environment, with demonstrated leadership or mentoring experience (experience in a consulting or agency background preferred).
• Experience in line management and developing team members.
• Strong skills in project planning, with the ability to create detailed timelines, manage critical paths, and deliver projects on time and within budget.
• Proficient in budget tracking, resource allocation, and vendor management.
• Strong analytical skills with the ability to manage risks, determine escalation points, and resolve issues under pressure.
• Effective in cross-functional collaboration, particularly in working alongside Product Managers to execute technical and content requirements.
• Exceptional communication skills, capable of liaising with external contractors and internal stakeholders to ensure project completion.
• Skilled in managing QA processes, including quality control processes, prioritisation, and ensuring scope completion.
• Proficient in the use of technical collaboration tools (e.g., Google Workspace, Slack) and project management software.