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B2C Appointment Setter

Walter · Anywhere in the World · posted 1 year ago

B2C Appointment Setter at Walter — remote job on CafeRemote
Sales and Marketing Communication Skills Sales Full-time Worldwide
We’re Walter! A passionate team on a mission to revolutionize how businesses hire remote talent. We connect skilled professionals with outstanding companies worldwide—helping you land your dream role while enabling businesses to scale with exceptional global talent. We believe great work can happen from anywhere—explore our open positions and apply today! 

Position: Bilingual (English/Spanish) Inbound Appointment Setter
We’re seeking a proactive and detail-oriented appointment setter to handle leads from paid ads (Facebook/Instagram) for a high-traffic beauty salon client in Fontana, California. You’ll manage calls, texts, and DMs, schedule appointments, and ensure a seamless client experience. The ideal candidate is confident, process-driven, and enjoys connecting with clients. 

Client Background
Our client is a 21-year-old, family-owned hair and beauty salon offering services like haircuts, coloring, highlights, eyelash extensions, hair extensions, and permanent makeup. 

Responsibilities
Daily Duties: 

  • Respond to inbound calls, SMS, and social media DMs (Facebook/Instagram) that require human interaction

  • Follow up with leads via CRM and schedule/reschedule/cancel appointments

  • Contact no-shows to get them back on the calendar

  • Communicate client requests with stylists

  • End-of-day reporting
Weekly Duties:
 
  • Participate in weekly review meetings

  • Understand KPIs and contribute ideas for improvement

Schedule: Full-time, 40 hours/week with 1 hour total breaks
 
  • Monday: 9 AM – 6 PM PST

  • Tuesday: Off

  • Wednesday: 9 AM – 6 PM PST

  • Thursday: 9 AM – 6 PM PST

  • Friday: 9 AM – 6 PM PST

  • Saturday: 9 AM – 6 PM PST

  • Sunday: Off

Requirements
 

  • Bilingual: Advanced English & Spanish

  • Location: Latin America

  • Sales Experience: Minimum 6 months, with discovery, rapport-building, and objection handling skills

  • Communication: Confident, articulate, friendly, extroverted

  • Emotional Intelligence: Able to read cues and proactively address concerns

  • Process-Oriented: Follows instructions and SOPs meticulously

  • Problem-Solving: Resolve edge cases and overcome objections independently

  • CRM Experience: Experience with GoHighLevel preferred

  • Computer: 6+ GB RAM (8–16+ GB preferred), mouse, second monitor preferred

  • Internet: Fast and reliable with backup

Preferred Qualifications
 

  • 1+ year sales experience

  • Familiarity with salons, beauty services, or B2C appointment-based businesses

  • Personal interest in beauty/self-care

  • Experience working with female clientele

  • AI literacy for sales/business tools

Benefits
 

  • 100% Remote – work from anywhere

  • Collaborative and creative work environment

  • Competitive salary: $1,000–$1,400/month + commissions and performance bonuses

  • Opportunity to grow with a fast-growing company

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