Healthcare Customer Service Representative - Remote in Tennessee
TTEC · Anywhere in the World · posted 1 year ago
Your potential has a place at TTEC, where award-winning employee experiences meet meaningful work. As a Remote Healthcare Customer Service Representative, you’ll help bring humanity to business by providing compassionate, effective, and reliable support to customers across the U.S.
TTEC’s remote team operates in 37 preferred states (not hiring from AK, CA, HI, MT, or outside the U.S.). Applicants from CO, FL, IL, MA, MN, NJ, NY, WA, and Washington D.C. may be considered based on business needs.
Certified as a Great Place to Work®, TTEC is built on a strong sense of purpose, teamwork, and an inclusive culture that celebrates growth and success.
What You’ll Do
In this role, you’ll be the voice of care and empathy for customers, ensuring their experience exceeds expectations by:
- Assisting with health plan inquiries and recommending upgrades.
- Conducting outbound calls to answer benefit and eligibility questions.
- Guiding members through online account access and digital tools.
- Providing accurate, friendly, and timely support.
What You Bring
- 6+ months of customer service experience.
- Commitment to confidentiality and compliance with HIPAA guidelines.
- High school diploma or equivalent.
- Computer proficiency and high-speed internet (15 Mbps+).
- Smartphone or tablet (iOS/Android) for daily log-ins.
- Wired USB headset preferred (Bluetooth not supported).
What You’ll Gain
- Base pay: $16/hour + performance bonuses.
- Career development: 1,000+ free courses, coaching, and training programs.
- Benefits: PTO, tuition reimbursement, and wellness incentives.
- Culture: Inclusive, community-driven, and globally connected.
About TTEC
Since 1982, TTEC has partnered with the world’s leading brands to deliver outstanding customer experiences through the perfect balance of technology and human connection. Our global team of passionate professionals helps millions of people every day via chat, phone, text, and video — creating moments that matter.
TTEC is proud to be an equal opportunity employer, committed to diversity, inclusion, and belonging. We believe that by celebrating individuality, we strengthen our collective success.
Since 1982, TTEC has partnered with the world’s leading brands to deliver outstanding customer experiences through the perfect balance of technology and human connection. Our global team of passionate professionals helps millions of people every day via chat, phone, text, and video — creating moments that matter.
TTEC is proud to be an equal opportunity employer, committed to diversity, inclusion, and belonging. We believe that by celebrating individuality, we strengthen our collective success.
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