Remote Customer Service Representative

• Provide support via Intercom and Discourse for customer inquiries. 
• Assist users in troubleshooting spreadsheet errors, bank connections, and data organization. 
• Educate customers on using Tiller’s financial management tools. 
• Maintain a friendly and helpful customer experience. 
• Contribute ideas to improve help center content and user experience. 

Qualifications 

• 1+ years of customer support experience or relevant background. 
• Strong knowledge of Google Sheets & Excel. 
• Passion for problem-solving and customer service. 
• Availability for at least six-hour shifts, including one weekend day. 
• Interest in personal or small business finances (preferred). 

Why Join Tiller? 

• 100% remote work (US-based). 
• Supportive team culture with a collaborative work environment. 
• Competitive pay ($20 per hour) with health insurance & PTO eligibility after 30 days. 
• Company-provided MacBook for work.