Client Success Manager (Remote)

The Role 

Key Responsibilities 

• Act as the primary point of contact for assigned client accounts
  
  
• Build and maintain long-term client relationships through proactive and consistent communication
  
  
• Lead client onboarding sessions and conduct recurring performance review meetings
  
  
• Clearly explain digital marketing strategies, execution plans, and results to non-technical stakeholders
  
  
• Manage client expectations, address concerns, and escalate issues when necessary
  
  
• Prioritize client requests while maintaining alignment with scope, timelines, and program objectives
  
  
• Coordinate with internal teams to ensure timely and accurate delivery of campaigns, projects, and reports
  
  
• Translate client feedback and approvals into clear internal action items
  
  
• Support account-related activities including reporting, research, documentation, and data management
  
  
• Contribute to initiatives that support client retention, account growth, and agency operations
  
  

• Take ownership of client relationships and manage them independently
  
  
• Communicate confidently and clearly with non-technical audiences
  
  
• Are highly organized and effective at managing multiple client accounts
  
  
• Balance client needs with internal priorities and defined scope
  
  
• Thrive in a remote, fast-paced, and collaborative work environment
  
  

Qualifications & Requirements
 

• Minimum of 3 years’ experience as a Client Success Manager within a digital marketing agency
  
  
• Prior experience working with law firms is preferred
  
  
• Strong understanding of digital marketing channels, including SEO, PPC, content marketing, and social media
  
  
• Demonstrated ability to clearly present marketing strategies and performance metrics
  
  
• Experience with Search Atlas, SEMrush, and/or Ahrefs is preferred
  
  
• Proficiency in Google Analytics and Google Search Console
  
  
• Ability to create and present GPT prompts
  
  
• Familiarity with GoHighLevel (GHL) is an advantage
  
  
• Excellent written and verbal English communication skills with strong attention to detail
  
  
• Strong organizational skills with the ability to manage multiple priorities
  
  
• Analytical and solution-oriented mindset
  
  
• Self-directed and able to work with minimal supervision
  
  
• Availability to work U.S. Eastern Time (ET) hours
  
  

Why Join Forward Push
 

• Fully remote work environment
  
  
• Supportive and growth-focused culture
  
  
• Opportunity to make a measurable impact
  
  
• Career development and advancement opportunities
  
  
• A collaborative team focused on quality, accountability, and results
  
  

• Your resume
  
  
• A 3–5 minute Loom video outlining:
  
  
  • Your experience managing client relationships
    
    
  • Your approach to client communication and ownership
    
    
  • An example of successfully managing client expectations