Remote Customer Service Representative

Big League Movers is hiring a Remote Customer Service Representative based in the Philippines. You would be the first point of contact for customers of a U.S.-based company, handling questions, billing concerns, and claims. The role is a fit for someone with at least a year of customer service experience who wants a long-term position rather than a short-term gig.

The hiring is currently prioritizing people with hands-on billing and claims experience, since a large part of the work involves payment concerns, invoice questions, and disputes over service or damages.

What you will do

• Answer customer inquiries by phone, email, live chat, or messaging platforms
• Help with order status, product information, billing questions, and claims-related inquiries
• Keep accurate records of each interaction and follow up to confirm the customer is satisfied
• Handle billing inquiries, invoice clarifications, and payment follow-ups
• Resolve complaints about service issues, damages, or claims
• Work with internal teams to get claims cases resolved on time
• Document and track every billing and claims interaction
• Identify problems, troubleshoot them, and escalate when needed
• Use CRM systems to log interactions, track issues, and update records
• Follow standard operating procedures and help improve internal documentation

What they are looking for

• At least 1 year of customer service experience, preferably with U.S.-based clients
• Experience in billing and/or claims handling is strongly preferred
• Excellent verbal and written English communication skills
• Experience with CRM or support tools such as Zendesk, Freshdesk, or HubSpot
• Strong problem-solving skills and attention to detail
• Ability to stay calm under pressure and handle concerns professionally
• A friendly, empathetic, and professional communication style
• Comfortable learning new tools quickly
• Self-driven and proactive
• Commitment to long-term growth and stability

Qualifications

• Experience with billing disputes, payment follow-ups, or claims resolution is a strong advantage
• Ability to manage sensitive customer situations with professionalism and accuracy
• Strong communication across internal teams and with customers
• Resourceful, solution-oriented, and accountable
• Growth-minded and motivated to build a long-term career

Pay and what you can expect

The pay is $5 to $7 per hour.

The company describes a clear growth path with scalable compensation, meaning the role and pay grow as the business grows. It also describes a supportive, stable environment working with clients committed to long-term success, plus training and development through onboarding support, continuous learning, and ongoing guidance.

About the company

Big League Movers works with ambitious business owners who rely on the company to help them scale. Those clients need reliable, proactive professionals who can handle customer concerns, especially billing and claims issues, with accuracy, urgency, and professionalism.