Support Engineer (EMEA)

Supabase is hiring Support Engineers to provide developer support for people using its Postgres development platform. The support team is globally distributed and focuses on minimizing time to fix, working closely with product engineering and growth. This role is for someone with at least three years of developer support experience who is comfortable with complex SQL and the command line.

What you will do

• Provide initial and timely responses to all support cases, covering topics from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases, including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, such as GitHub Issues and Discussions.
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

What they are looking for

• 3+ years of experience providing developer support to technical customers.
• Proficiency in SQL, ideally PostgreSQL, including comfort with complex SQL queries. Database administration experience is a plus.
• Excellent communication skills and fluency in English.
• Skill with Linux/Unix operating systems and the command line.
• Experience working with GitHub Issues and Discussions.
• Bonus points for familiarity with JavaScript frameworks like React, Vue, and Svelte, and some experience with Node.js.
• A degree in Computer Science is a plus.

Hours and location

This is a full-time position with a required location in European time zones. The company does not believe in the sustainability of overnight shifts. The position covers Monday to Friday.

What Supabase offers

• Fully remote: Supabase hires globally and has no offices. It provides a WeWork membership or co-working allowance you can use anywhere in the world.
• ESOP: Every team member receives equity ownership in the company.
• Tech allowance: A budget to set up your work environment, such as a laptop, monitor, or headphones.
• Health benefits: Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.
• Annual off-sites: Once a year, the whole company gathers in a new city for a week.
• Flexible work: The company operates asynchronously and trusts you to manage your own time.
• Professional development: An annual education allowance for courses, books, conferences, or other learning.

About the team

Supabase was born remote and open-source-first. The company describes its globally distributed team as its secret weapon in building tools developers love.

• Around 400 team members
• 60+ countries
• 20+ languages spoken
• Over $1B raised, including a $500M Series F
• 540,000+ community members

Supabase moves fast, builds in public, and uses what it ships. It supports the open-source ecosystem and aims to support, not replace, existing tools and communities.