Technical Account Manager - Enterprise

This is a remote position.

Title: Technical Account Manager (TAM) - Enterprise Security

We are looking for aTechnical Account Manager (TAM)to own post-sale enterprise customer success across Sub-Saharan Africa. You will serve as the primary technical contact and trusted advisor, driving platform adoption, managing renewals, and ensuring top-tier cybersecurity clients realize maximum value from their security investments.

Key Responsibilities Customer Success & Adoption:Lead post-sale onboarding, track platform health metrics, and ensure active feature usage across enterprise accounts. Executive Engagement:Deliver Quarterly Business Reviews (QBRs) to CISOs and IT leaders, connecting technical usage to risk reduction. Retention & Growth:Identify account risks early to protect renewals, while collaborating with Sales to uncover expansion opportunities. Technical Orchestration:Act as the technical voice of the customer, handling configuration guidance, basic troubleshooting, and internal escalations.

What You Bring 4+ yearsin an enterprise customer-facing technical role (TAM, Technical CSM, SE) within Cybersecurity, Cloud, DLP, or Identity platforms. Strong technical baseline in enterprise IT, Windows OS, cloud environments (AWS/Azure), and basic system troubleshooting. Proven ability to present comfortably to C-level executives while working hands-on with engineering and SOC teams. Self-starter mindset with sharp problem-solving skills and project management discipline.