Restoration Estimator & Claims Specialist

This is a remote position.

They operate in the property restoration industry, providing comprehensive solutions for property damage, remediation, reconstruction, and recovery.

This role is ideal for a detail-oriented professional with hands-on Xactimate experience and a strong understanding of property insurance claims. The successful candidate will prepare accurate estimates, assemble complete claim files, communicate with adjusters and clients, manage supplements and discrepancies, and maintain consistent follow-up until every file reaches closure.

Responsibilities Prepare complete and accurate Xactimate invoices for restoration projects within 24 hours of job completion. Create accurate sketches and scope documentation according to restoration industry and insurance carrier standards. Compile supporting documentation, including photos, moisture logs, signed service agreements, and other required claim records. Submit complete estimate and documentation packages to insurance carriers or adjusters within 48 hours of job completion.

Maintain a structured follow-up schedule for all active insurance claims. Track each claim throughout review, approval, and payment until the outstanding balance is collected in full. Identify and address claim discrepancies, supplemental estimate requirements, and adjuster objections that may delay payment. Communicate directly with clients regarding their financial responsibility on insurance-related projects. Manage invoicing, collections, and payment follow-up for private-pay projects.

Maintain detailed and accurate records of all communications with clients, insurance carriers, adjusters, and internal team members. Monitor and respond to both shared company and individual email inboxes. Collaborate closely with Project Managers to ensure project scope, documentation, estimates, and claim status remain aligned. Serve as a professional point of contact for clients and insurance representatives throughout the claims process