Legal Intake Specialist Full-time | 21320 at Wing…

Work from: Philippines
Contract: Full-time
Salary: PHP 43K – PHP 45K / month
Posted: 13 November 2026
Apply by: 12 January 2027

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Responsibilities

Answer inbound calls from potential new clients and provide a professional, welcoming first point of contact.
Screen and qualify incoming calls to determine whether cases fall within the firm's practice focus using structured client evaluation tools.
Clearly communicate the firm's value and explain its legal strategy sessions to potential clients.
Schedule legal strategy sessions using the customer management system.
Follow up with prospective clients and guide them through the legal intake process.
Perform clerical tasks, including paperwork, spreadsheet management, text messages, and email follow-ups.
Maintain accurate and timely documentation of client interactions.
Organize paperwork and complete data entry to support the new client onboarding process.

Requirements

Demonstrated success in a client-facing customer service or sales role.
Excellent verbal and written English communication skills.
Confident and professional when handling phone conversations.
Naturally compassionate, empathetic, and committed to providing excellent customer service.
Positive, energetic, and motivated by goals and delivering a superior client experience.
Self-motivated, reliable, quick to learn, and proactive.
Detail-oriented with strong organizational skills.
High school diploma required; college coursework or a degree is preferred.
Proficient in Microsoft Office, especially Microsoft Excel.
Able to provide a brief cover letter explaining your qualifications, customer service approach, and interest in the role.
Willing to submit a DISC Assessment for personality evaluation.

Technical Requirements

USB Headset with Noise Cancellation feature
Working Webcam
Computer with at least 1.8 GHz processor and at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps cable connection
Backup Internet Service Speed: at least 10 Mbps

Benefits

Health Insurance (HMO)
Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay

Schedule and Location

Full-Time
8:00 AM – 5:00 PM Eastern Standard Time (EST)

Salary Package

PHP 43,000 – PHP 45,000 per month

Software Tools and Websites Required

Microsoft Office, particularly Microsoft Excel

Training Provided / Software Tools and Websites Client Willing to Train

Structured client evaluation tools
Customer management system
Firm-specific legal intake and onboarding processes

Important Application Requirements

Applicants must include a brief cover letter explaining why they are a good fit for the position, highlighting their relevant skills, customer service approach, and genuine interest in the role. A DISC Assessment must also be provided for review.

Only qualified candidates will be invited to take the assessment and be scheduled for an interview.

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Disclaimer

This is a specific job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!