W- Work from
- United States
- Contract
- Full-time
- Salary
- $17 – $27 / hour
- Posted
- 8 November 2026
- Apply by
- 7 January 2027
Serves as a liaison to patients scheduled for virtual visits to ensure the patient has everything in place to have a successful visit with their provider, reviews technology requirements, and best practices for a successful virtual visit.
Location
Remote, US
Scheduled Hours
40
About the role
Obtains insurance information and referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact.
Responsibilities
- Obtains insurance information from patients and counsels alternative ways for financial assistance.
- Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
- Provides patient scheduling services to include collecting demographics and insurance registration.
- Reviews schedule for new patients and makes updates when necessary.
- Calls patients with appointment time reminders; obtains insurance information and referral forms. Processes internal physician referrals for clinical care.
- Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Works with others to solve moderately complex problems.
- Explains billing process to other staff; assists with basic account maintenance activities.
- Assists patients with insurance questions regarding the billing process.
- Assists staff with sending out reminder cards and other scheduling duties. Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
- May make daily edits and temporary changes to provider scheduling templates based on physician input.
Working Conditions
Job Location/Working Conditions
- Normal office environment.
Physical Effort
- Typically sitting at desk or table.
- Repetitive wrist, hand or finger movement.
Equipment
- Office equipment.
- The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.
- They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified.
- Management reserves the right to revise or amend duties at any time.
Requirements
Education
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications/Professional Licenses:
No specific certification/professional license is required for this position.
Skills
Not Applicable
Education
No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.
Skills
Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, Scheduling, Third Party Claims
Benefits
Personal
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Take advantage of our free Metro transit U-Pass for eligible employees.
- WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
- We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
- WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit:
Salary
$17.87 - $27.06 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Work Experience
Relevant Experience (3 Years)
Driver's License
A driver's license is not required for this position.
More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.
Work Experience
No additional work experience unless stated elsewhere in the job posting.
Grade
G06-H
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Accommodation
If you are unable to use our online application system and would like an accommodation, please call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.
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Discussion
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