Bookkeeper & Property Administrator

Once core bookkeeping responsibilities are managed effectively, the role will also provide support across the wider property portfolio, including:

• Supporting general property and tenancy administration.
• Maintaining accurate tenant and property records.
• Responding professionally to tenant enquiries.
• Communicating with students, tenants, parents and other stakeholders.
• Following up on outstanding documentation or actions.
• Assisting with tenancy-related administration and correspondence.
• Supporting the coordination of property-related tasks.
• Maintaining organised digital records and documentation.
• Helping improve and document administrative processes as the role develops.

Essential Experience

• Strong hands-on bookkeeping experience.
• Excellent working knowledge of Xero.
• Proven experience completing bank reconciliations accurately and consistently.
• Experience managing a high volume of financial transactions.
• Strong numerical accuracy and attention to detail.
• Confidence investigating discrepancies rather than simply processing transactions.
• Strong written and spoken English.
• Professional communication skills suitable for dealing directly with customers or tenants.
• Strong administrative and organisational ability.
• The ability to work independently in a remote environment.

Experience working with multiple entities, companies or bank accounts within Xero would be highly advantageous.

Property, lettings, real estate or property-management experience would also be beneficial, but strong bookkeeping experience is more important than property experience.

This position requires more than someone who can simply follow a checklist.

We are looking for an individual with strong judgement, initiative and problem-solving ability who can recognise when something does not look right, investigate the issue and determine the appropriate next step.

• Proactive and comfortable working independently.
• Confident making sensible decisions within their area of responsibility.
• Able to identify exceptions and escalate issues appropriately.
• Naturally curious when figures, transactions or information do not match.
• Highly accurate and detail-oriented.
• Warm, patient and professional when communicating with tenants and customers.
• Comfortable handling sensitive conversations professionally and with empathy.
• Able to balance established processes with practical judgement.
• Reliable, organised and accountable for completing work without constant supervision.

A key part of the wider role involves communicating with students, tenants and, at times, their parents.

We therefore need someone who combines financial accuracy with excellent people skills.

You should be able to handle sensitive situations calmly and professionally, including conversations relating to outstanding payments or tenancy concerns. The right person will understand when to follow procedure while also recognising when a situation requires empathy, further investigation or escalation.

• Strong Xero experience – essential.
• Microsoft Office / Google Workspace proficiency.
• Comfortable working across cloud-based systems and digital records.
• Strong Excel or spreadsheet skills.
• Own reliable computer/laptop.
• Stable, high-speed internet connection.
• Comfortable working remotely and communicating with a UK-based team.