V- Work from
- Philippines
- Contract
- Full-time
- Posted
- 8 November 2026
- Apply by
- 7 January 2027
We are looking for a reliable and detail-oriented Customer Service Representative to support daily client communication, CRM management, and administrative operations. This role requires professionalism, consistency, and the ability to handle customer interactions efficiently in a fast-paced environment.
The ideal candidate must have excellent English communication skills with a neutral/no strong accent, be comfortable working inside JobNimbus CRM, and be able to strictly follow SOPs and workflows.
Responsibilities
- Handle inbound and outbound customer communication via phone, email, SMS, or chat
- Provide professional and timely customer support while maintaining a positive client experience
- Update and manage customer information accurately in JobNimbus CRM
- Follow company SOPs, scripts, and workflows consistently
- Schedule appointments and coordinate follow-ups with clients and internal teams
- Monitor customer inquiries and ensure all tickets or requests are resolved promptly
- Document customer interactions, notes, and updates inside the CRM
- Assist with lead management, status updates, and pipeline tracking
- Perform data entry and maintain organized digital records
- Escalate customer concerns or urgent issues to the appropriate department
- Coordinate with sales and operations teams to ensure smooth customer onboarding and service delivery
- Track task completion and maintain daily productivity targets
- Assist with quality assurance by ensuring all processes are completed accurately
- Maintain confidentiality of customer and company information
- Provide general administrative support and assist with special projects as needed
Requirements
- At least 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support
- Excellent verbal and written English communication skills
- Neutral or minimal accent is required
- Experience using CRM platforms, preferably JobNimbus
- Ability to follow SOPs and structured workflows with high accuracy
- Strong organizational and multitasking skills
- Comfortable handling customer concerns professionally
- Proficient in Google Workspace or Microsoft Office Suite
- Ability to work independently with minimal supervision
- Strong attention to detail and problem-solving skills
- Stable internet connection and quiet work environment required
- Must have access to a static IP address through a reliable VPN provider such as
- NordVPN or Surfshark
Benefits
Why Join Us?
- Work-from-home opportunity.
- Opportunity to contribute to a growing business by enhancing efficiency and client experience.
- Supportive and collaborative work environment.
Schedule
40 hours per week
Mon - Fri: 4:30 pm - 8:30 pm - PST
Sat - Sun: 8:00 am - 6:00 pm- PST
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Discussion
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