Customer Sales Engineer

UpGuard is hiring a Customer Sales Engineer to be the primary technical and product expert for its Account Management team. The role focuses on supporting customer expansion, partnering with Account Managers on complex renewal and upsell opportunities. It suits someone who works well in a post-sales technical environment, wants to be a product authority, and enjoys building solutions that affect commercial results.

UpGuard builds a Cyber Risk Posture Management platform that combines security ratings, threat intel, and agentic AI. The company says it raised a US$75M Series C and processes 100 billion risk signals daily. This is a fully remote role based in the USA.

What you will do

• Drive product activation during the renewal and expansion cycle by providing an excellent experience to existing customers
• Support existing customers during trials and proofs of concept (POCs) of the platform
• Identify customer pain points and challenges during trials and POCs of additional products, define their goals, and influence their requirements
• Be the technical point of contact for support queries during the renewal and expansion cycle
• Assist with customer security assessments, RFPs, and business cases as required
• Work with the team to improve the trial and POC experience by identifying key insights, trends, and areas for improvement, and developing solutions to address them

What they are looking for

• 3+ years in a customer-facing, post-sales technical role such as a renewals-focused Sales Engineer, Solutions Consultant, Sales Consultant, or Technical Account Manager. Experience in a post-sales or expansion-focused role is highly preferred.
• Comfort and effectiveness in a commercial-driven environment, partnering closely with sales and success teams to achieve a revenue goal
• Deep understanding of the cybersecurity and GRC landscape, such as GRC platforms like ServiceNow, SIEMs like Splunk, or other security stack tools
• A product expert mindset and a passion for becoming a deep subject matter expert on a complex software platform

What gives you an edge

• Hands-on experience with REST APIs
• Ability to explain highly complex technical concepts to both engineers and non-technical VPs, translating features into clear business value
• A structured approach to diagnosing and solving ambiguous technical problems
• Working well in a team environment, partnering effectively with CSMs, Support, and Product

Benefits

• Monthly lifestyle subsidy for financial, physical, and mental well-being
• WFH set-up allowance to help you get set up within your first 3 months
• $1500 USD annual Learning & Development allowance
• 6 weeks PTO plus two additional UpGuardian leave days
• 18 weeks paid parental leave, irrespective of parenting role
• Personal leave allowance, including sick and carer's leave
• Fully remote working environment. UpGuard has physical offices in Sydney and Hobart, but does not mandate compulsory attendance.
• Top-spec laptops provided
• Generative AI subsidy for paid subscriptions to generative AI tools
• Health, dental, and vision insurance

Location and other details

UpGuard can only support hiring in these US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. Before starting, you will need to undertake a national police history check and reference checks. At this time, UpGuard cannot support candidates requiring visa sponsorship or relocation.

UpGuard is a Certified Great Place to Work in the US, Australia, UK, and India. It is an Equal Employment Opportunity and Affirmative Action Employer, and qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.