Reception Clerk II

• Receives visitors, patients and/or staff members and answers telephones.
• Provides direction and assistance requiring working knowledge of departmental organization and procedures.
• Performs clerical duties incidental to the receptionist function.

ESSENTIAL FUNCTIONS

• Receives visitors in a friendly and professional manner. Resolves inquiries or issues in a timely and efficient manner. Provides assistance or directs to the appropriate office or person. Exercises discretion and interpretive judgment in frequent, and often stressful, contacts with public. Manages visitor sign-in procedures and issues badges as necessary.
• Answers, screens, and forwards incoming phone calls. Performs data entry and maintains electronic and physical filing systems.
• Schedules appointments and arranges for meetings.
• Relays information, exercising tact to maintain good relations.
• Provides clerical assistance such as completing forms, sorting mail, typing reports, posting records, maintaining files, etc.
• Maintains a tidy reception area.
• Handles incoming and outgoing mail as needed, including packages and deliveries.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 2 years of related work experience required
• Or equivalent combination of education and experience
• The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.
• In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics).
• This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.