- Work from
- India
- Contract
- Full-time
- Posted
- 12 November 2026
- Apply by
- 11 January 2027
FV Remote Operations Manager
Work Setup: Full-time, Remote
Rate: Based on competency and experience Job Overview
Are You a Results Driven Operations Manager Who Can Lead Large Teams, Optimize Complex Workflows, and Scale a Company?
- Do you have a talent for managing high-volume remote operations and ensuring every process runs like clockwork?
- Are you experienced in leading teams of 30–50+ people and maintaining elite service quality during periods of rapid growth?
- Can you oversee the intricate details of Visa Documents and Encoding departments while identifying and fixing operational bottlenecks?
- Are you obsessed with quality monitoring and ensuring that efficiency never slips, even under high pressure?
- Are you driven by the challenge of executing an aggressive expansion plan to grow a business by 5-10x?
- If you’re a strategic leader skilled at scaling operations and managing high-performing remote teams, we want to hear from you.
About the role
- You will play a crucial role in leading and scaling our visa fulfillment operations.
- You will be responsible for managing a remote team of 30-50 contractors across our Visa Documents and Encoding departments, ensuring peak performance.
- Your goal will be to execute an aggressive expansion plan to increase our efficiency by 5-10x over the next two years without compromising our gold standard of service.
Responsibilities
- Team Leadership & Management
1.1 - Directly manage a team of 6-7 direct reports, including Visa Documents Team Leads, Encoder Team Leads, and an Operations Assistant.
1.2 - Oversee and scale a department of 40-50 remote contractors, ensuring high performance across all fulfillment levels.
1.3 - Identify leadership potential within the existing staff and mentor them for career progression and increased responsibility.
1.4 - Coordinate workforce planning by identifying vacant positions and working with recruitment to onboard high-tier talent.
1.5 - Lead by setting clear expectations and holding team members accountable to established results and cultural values. - Operational Excellence
2.2 - Execute an aggressive expansion plan to increase client capacity by 5-10x over the next two years.
2.3 - Supervise operational efficiency and quality monitoring for all Visa Documents and Encoding departments.
2.4 - Develop and monitor key performance indicators (KPIs) and QA metrics.
2.5 - Identify root causes of operational problems and propose strategic resolutions to senior leadership.
2.6 - Co-plan technology enhancements with the IT department to streamline fulfillment features and improve system workflows. - Process Management
3.1 - Ensure 100% compliance with established procedures by documenting and distributing standardized departmental practices.
3.2 - Establish operational benchmarks and regularly share performance updates and project findings with stakeholders.
3.3 - Develop and maintain redundancy and catastrophe plans to mitigate risks associated with personnel loss or systemic disruptions.
3.4 - Proactively address potential roadblocks in the visa petition process to ensure timely submission and delivery. - Training & Development
4.1 - Develop comprehensive training materials for both current and improved operational procedures.
4.2 - Execute training plans for new and existing staff to ensure a high level of competency across the global team.
4.3 - Analyze team data to uncover opportunities for skill development and implement controls to prevent recurring errors.
4.4 - Stay informed on procedural updates to ensure training programs reflect the latest company and Design industry standards.
Requirements
- 5+ years of proven, progressive experience in managing and leading large, high-performing teams (30+ members).
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Capable of making smart, data-based managerial decisions and managing complex, long-term expansion projects.
- Expert-level communication and presentation proficiency, with experience interacting with overseas personnel.
- Strong planning and organizational skills.
- Capable of adapting to changing priorities and managing multiple strategic tasks effectively.
- Full alignment with the company's core cultural values
About Together Light Inc
We have more than 100 full-time remote team members. Here are our cultural work values. Read these carefully to see if you are aligned with us:
- We urgently do everything in our power to achieve excellent results, day and night.
- We are eager to learn and improve.
- We embrace existing company practices with an open mind.
- We are open and honest with each other and the company.
- We are grateful for the opportunity to work together in this company.
- We exercise initiative - not impulsively, but by collaborating in planning, then we get approval before taking action.
- You can count on us to get it done right.
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