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Customer Service Specialist (Remote – Americas | English & Spanish Required)

Storeganise · Anywhere in the World · posted 7 months ago

Customer Service Specialist (Remote – Americas | English & Spanish Required) at Storeganise — remote job on CafeRemote
Customer Support Customer Relationship Management Documentation Product knowledge Software Support Troubleshooting Email Handling SAAS Chatgpt customer support Data Cleaning Bug Tracking Excel Full-time Worldwide
Storeganise is a leading B2B SaaS platform built for the self-storage industry. The company helps storage businesses automate operations, simplify management, and grow their facilities. Storeganise currently serves customers in more than 40 countries worldwide. 

As a fully remote company, the team works across different time zones while maintaining a results-focused culture that values initiative, innovation, and exceptional customer service.  

Role Overview 

Storeganise is looking for an experienced Customer Service Specialist to support clients across the Americas. In this remote role, you will help customers understand and use the platform effectively through onboarding, product demonstrations, and customer support. 

You will act as a key contact for customers, ensuring they receive timely assistance and a great user experience.  

Key Responsibilities 

  • Conduct online product demonstrations for potential customers.

  • Manage onboarding sessions for new clients, including data setup and migration.

  • Handle customer support tickets, phone calls, and email inquiries.

  • Become an expert in the platform to answer customer questions accurately.

  • Train customers on how to use the software effectively.

  • Troubleshoot customer issues and provide practical solutions.

  • Test new product features and report bugs or improvements to the product team.

  • Write and update help articles, guides, and training materials.

  • Suggest improvements to support processes and customer workflows.

Requirements
 

  • Fluent English and Spanish (both written and spoken).

  • Strong communication and customer service skills.

  • Ability to learn complex software and explain it clearly.

  • Experience working with data and spreadsheets.

  • Availability to work during US business hours.

  • Ability to work independently in a remote environment.

Preferred Qualifications
 

  • 3+ years of experience in Customer Support, Customer Success, Account Management, or Sales, preferably in B2B SaaS.

  • Familiarity with tools such as Slack, Notion, or other collaboration platforms.

  • Experience using AI tools to improve workflows and documentation.

  • Knowledge of self-storage or property management industries is a plus.

  • Additional languages such as Portuguese are a bonus.

What Storeganise Offers
 

  • Competitive salary based on your location.

  • Fully remote work from anywhere in Latin America.

  • Generous holiday allowance.

  • Opportunities for career growth within a global SaaS company.

  • A supportive and collaborative remote team culture.

Why Join Storeganise?
 
Storeganise is proud of its Customer Success team, which consistently receives excellent feedback from clients. If you enjoy solving problems, working with technology, and helping customers succeed, this role offers a great opportunity to grow in a global SaaS environment.
 

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