S- Work from
- United States
- Contract
- Full-time
- Posted
- 12 November 2026
- Apply by
- 11 January 2027
Speria is seeking a proactive, relationship-driven Customer Success Manager to support enterprise customers across North America. This role is designed for someone who can move confidently between executive conversations, operational details, and cross-functional problem-solving. You will build durable customer relationships, create clear account strategies, support renewals, improve engagement and adoption, and ensure customer needs are understood across the business.
Responsibilities
- Own the day-to-day success strategy for a focused portfolio of enterprise customers.
- Build relationships across customer organizations, from senior executives to operational users.
- Lead recurring account cadences, business reviews, action planning, and follow-up.
- Partner with customers to understand desired outcomes, product use, adoption barriers, risks, and priorities.
- Support renewals by maintaining accurate account context, surfacing risk early, and coordinating recovery plans.
- Proactively engage customers, including those who are difficult to reach or believe they do not need regular contact.
- Coordinate across Sales, Projects, Support, Accounting, Product, and other teams to remove barriers and deliver a consistent customer experience.
- Maintain clear account plans, stakeholder maps, commitments, risks, and next steps.
- Help improve Customer Success processes as Speria continues to grow and evolve.
- Travel to customer locations as needed, up to approximately 25%.
Requirements
- Experience in B2B Customer Success, strategic account management, or a closely related customer-facing role.
- Demonstrated ownership of enterprise or large mid-market customers in a high-touch model.
- Experience supporting renewals, customer retention, adoption, value realization, or risk management.
- Excellent written and verbal communication, with confidence working across executive, operational, and end-user audiences.
- Strong organization, follow-through, and comfort managing multiple customer priorities.
- A proactive approach to relationship-building and problem-solving.
- Ability to work independently in a remote environment while keeping leaders and partners well informed.
- Comfort operating in a growing organization where processes may still be evolving.
- Willingness to travel up to 25% and attend onboarding in Atlanta.
Nice to have
- Experience with complex SaaS, enterprise software, ERP, supply chain, manufacturing, industrial technology, IoT, food technology, or agriculture technology.
- Experience with QBRs or EBRs, customer-health frameworks, account planning, adoption programs, and multi-threaded stakeholder management.
- Experience building or improving Customer Success processes and playbooks.
Why this role
- Work with major, complex enterprise organizations in a business-critical industry.
- Join a global Customer Success team that is growing across North America, Latin America, Europe, and Asia.
- Shape evolving practices and contribute beyond a narrow account-management remit.
- Build toward future individual-contributor progression, including potential senior or principal-level paths, as the organization scales.
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