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Sight Sea Travel Company

Customer Assistance Specialist

Remote United Kingdom Full-time Posted 4h ago
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Work from
United Kingdom
Contract
Full-time
Posted
8 November 2026
Apply by
7 January 2027

We are seeking an organized and detail-focused Booking Support Coordinator to assist clients with researching options, coordinating booking requests, and keeping reservation information organized throughout the process.

This role is a good fit for someone who communicates effectively, enjoys researching solutions, and can manage multiple client requests while maintaining accuracy and professionalism.

Responsibilities

  • Gather information about client requests, needs, and preferences
  • Research available options using online resources and platforms
  • Assist with coordinating accommodations, transportation, activities, and related arrangements
  • Review booking information and confirmations for accuracy
  • Communicate relevant details and updates to clients
  • Assist with changes, adjustments, and special requests
  • Maintain accurate client and booking documentation
  • Track pending items and follow up when additional information is needed
  • Coordinate with service providers regarding booking-related requests
  • Provide responsive and professional support throughout the booking process

Requirements

  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • High attention to detail
  • Comfortable conducting online research and using digital platforms
  • Ability to prioritize tasks and meet deadlines
  • Strong problem-solving and follow-up skills
  • Reliable, professional, and willing to learn new systems
  • Customer service, booking, hospitality, or administrative experience is helpful but not required

Position Highlights

  • Fully remote work environment
  • Comprehensive onboarding and training
  • Ongoing education and skill development
  • Access to professional systems and resources
  • Continuing learning opportunities
  • Collaborative and supportive team environment

Discussion

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