Enterprise Implementation Consultant

Samsara is hiring an Enterprise Implementation Consultant to help the company's largest customers deploy and adopt its IoT platform for fleet and industrial assets. You will take over the customer relationship where the sales team leaves off and guide accounts through a successful rollout. The role is remote and open to candidates in the United States, except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

What you will do

• Manage the deployment of Samsara technology to large-scale customers so they reach quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara's technology, and work through obstacles with executives and day-to-day users across many use cases.
• Work with Sales, Support, Sales Engineering, and Product.
• Champion Samsara's cultural values as the company scales globally and across new offices.

Who this role is for

You should apply if you want to affect industries that run the world, thrive on solving problems, build relationships naturally, and want autonomy to shape your own career. The team is still shaping its future, and the company describes a hyper growth environment with opportunities to master your craft.

What they are looking for

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem solving and project management skills.
• Excellent consultative skills with experience in end-to-end system implementations.
• A track record of building trust and communicating effectively with executives, Product and Engineering senior management, and day-to-day users of software.
• Strong priority management and high emotional intelligence for a demanding position with high internal visibility.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Passion for going above and beyond, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Bachelor's degree from a 4-year institution.
• Ability to travel up to 25% of the time.

An ideal candidate also has a strong bias for action, the ability to think big with insistence on high standards, and experience serving a large and complex customer base in B2B SaaS.

Pay and benefits

The annual base salary range for this full-time position is USD 88,979 to 134,590. Base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Samsara says its compensation program includes base salary, performance-based bonus or variable pay, and equity for eligible roles. The company also lists a flexible, employee-led remote model, a professional development stipend, and health and parental leave plans.

Location and travel

This is a remote role with 25% travel, open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Samsara supports remote work where it aligns with operational requirements, and some positions require being close to an office or within a specific geographic area. All offers of employment are contingent on the ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

About Samsara

Samsara (NYSE: IOT) makes the Connected Operations Cloud, a platform that lets organizations depending on physical operations use IoT data to develop insights and improve operations. The company serves industries including agriculture, construction, field services, transportation, and manufacturing. Its product solutions include Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. Samsara is a recently public company.