N- Work from
- Philippines
- Contract
- Full-time
- Posted
- 10 November 2026
- Apply by
- 9 January 2027
As an Staffing Coordinator, you will serve as the primary point of contact for a US-based homecare agency during overnight hours US hours. You will handle inbound calls from caregivers and clients, troubleshoot real-time issues, coordinate caregiver scheduling, and document each interaction clearly for the daytime team.
NeoWork is a global outsourcing partner that connects businesses with dedicated remote professionals. We believe in building long-term careers for our team members while delivering exceptional, human-centered service for our clients. This role sits at the heart of that mission supporting a fast-growing homecare client where compassion, calm, and quick thinking matter most.
About the role
This is a high-empathy, high-stakes support role. Callers may be stressed, scared, or frustrated — your ability to stay calm, listen actively, and take swift action makes a real difference in people's lives.
Responsibilities
- Answer and manage inbound calls from caregivers and clients during overnight hours, providing responsive and professional support.
- De-escalate emotionally charged situations with empathy and composure, ensuring callers feel heard and supported.
- Problem-solve in real time — assess each situation, identify the right course of action, and follow through.
- Coordinate caregiver staffing to fill open or vacated shifts, matching availability with client needs efficiently.
- Maintain thorough, clear written logs of every call and action taken, giving the daytime team full context to continue seamlessly.
- Escalate complex or urgent situations appropriately, following established protocols.
- Build familiarity with client care plans, caregiver profiles, and agency workflows over time.
Requirements
- Confident, professional communicator over the phone clear, calm, and easy to understand.
- Demonstrated ability to de-escalate tense situations and lead interactions with empathy and patience.
- Strong written English, able to write accurate, concise call summaries and shift notes.
- Comfortable working autonomously during overnight hours with minimal supervision.
- Reliable internet connection and a quiet, distraction-free work environment.
- Highly organized with strong attention to detail and follow-through.
Nice to have
- Prior experience in homecare, caregiving, or a related healthcare support environment — especially in California.
- Familiarity with home care agency operations, caregiver scheduling, or care coordination.
- Background in customer service, a call center, or dispatch-style support roles.
Experience handling urgent or sensitive calls (e.g., medical, social services, crisis support).
Benefits
- We offer health insurance
- Holiday Extra Pay
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- There is an annual review and appraisal process in place.
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