I- Work from
- South Africa
- Contract
- Full-time
- Posted
- 10 November 2026
- Apply by
- 9 January 2027
We are looking for a highly organised and detail-oriented Patient Services Coordinator to support a team of dentists by managing patient follow-ups, treatment approvals, clinical documentation and day-to-day communication.
You'll be responsible for reviewing clinical documentation, coordinating treatment approvals, tracking patients through multi-step treatment processes and ensuring that important follow-ups are completed. The role involves a high volume of communication and requires someone who can manage competing priorities while maintaining accurate patient records.
PLEASE NOTE
- Working hours: Monday to Friday, 16:00–01:00 SAST (subject to US daylight saving changes)
- Public Holidays: You will be required to work on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Work Environment: This is a fully remote working role and you must be based in South Africa.
Responsibilities
- Review dentists' clinical notes following patient visits to ensure documentation meets Medicare and Medicaid compliance requirements.
- Monitor patient treatment plans and track progress through multi-step procedures, ensuring all required actions and follow-ups are completed.
- Contact patients' responsible parties, including family members, Powers of Attorney (POAs) and social workers, to obtain approval for additional treatments and procedures.
- Follow up on outstanding treatment authorisations and ensure approvals are received before procedures proceed.
- Liaise with the internal scheduling team to flag patients requiring return visits or additional appointments.
- Handle a high volume of inbound and outbound calls and emails from facility staff, families and healthcare professionals.
- Maintain accurate patient records, update internal systems and monitor task dashboards.
- Proactively identify outstanding items and ensure no patient follow-ups or administrative requirements are missed.
Requirements
- Previous experience in US healthcare administration, medical administration or patient coordination.
- Familiarity with US healthcare processes, particularly Medicare and Medicaid.
- Experience working with patient records, insurance documentation, healthcare providers or treatment authorisations.
- Excellent organisational and time-management skills, with the ability to prioritise multiple tasks independently.
- Strong verbal and written communication skills, with confidence handling phone calls and email correspondence.
- Exceptional attention to detail, particularly when reviewing documentation and maintaining accurate records.
- Strong follow-through and accountability when managing outstanding tasks and patient requirements.
- Comfortable working in a fast-paced environment where priorities can change throughout the day.
- Tech-savvy, with the ability to learn new systems and platforms quickly.
If you are not contacted within 14 working days, please consider your application unsuccessful.
About ISTA Personnel Solutions
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success.
S
H
G
B
Discussion
No comments yet. Ask a question or share a tip about this role.