EverHealth - RCM Vendor Operations Manager (Remote, US)

Offshore Team Management

• Serve as the primary point of contact for billing vendors, fostering strong relationships and effective communication
• Function as the operational liaison for a large number of offshore resources across multiple BPO vendors
• Accountable monitoring daily production output, quality metrics, and productivity across offshore teams
• Coordinate with offshore team leads on staffing, scheduling, and resource allocation
• Facilitate communication between onshore operations and offshore teams
• Conduct regular vendor business reviews and identify improvement opportunities

Process Improvement & Training

• Develop and refine standard operating procedures (SOPs) for offshore operations
• Lead process improvement initiatives to enhance efficiency and accuracy, reduce errors, and improve collections
• Translate vendor performance data into actionable insights to improve outcomes
• Coordinate training programs on new features, system updates, and best practices
• Ensure offshore teams stay current with RCM industry standards and regulatory changes
• Support knowledge transfer and change management initiatives
• Identify and mitigate risks related to vendor operations, ensuring clients receive accurate and timely billing services

Vendor Coordination & Support

• Provide input into vendor selection, contracting, and long-term sourcing strategy
• Maintain operational relationships with existing BPO vendor management
• Escalate issues and coordinate resolution with vendor leadership
• Support Operations Manager with vendor performance data and insights
• Collaborate with IT team on system access, permissions, and technical support
• Assist with vendor onboarding of new processes or team members
• Act as escalation point for vendor-related issues impacting client billing outcomes

Experience and skills we’re seeking

• Associate's or Bachelor's degree in Healthcare Administration, Business, Finance, or related field preferred
• Minimum 3+ years of healthcare RCM experience (billing, coding, collections, or related)
• Experience working with or coordinating offshore teams and vendors (direct employee management not required)
• Strong understanding of revenue cycle processes, metrics, and industry standards
• Familiarity with EHR/PM systems, claims clearinghouses, and payer rules/regulations (DrChrono experience a plus)
• Analytical mindset with proven ability to interpret performance data and identify improvement opportunities
• Strong communication and problem-solving skills for managing remote/offshore relationships
• Proficiency in Microsoft Office Suite, particularly Excel
• Self-motivated with ability to work independently in a remove environment
• Process improvement or training experience preferred
• Healthcare billing/coding certification (CPC, CCS, or equivalent) preferred

Where

• The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia.
• With a widely distributed team, we are used to working remotely across different time zones.
• This role can be based anywhere in the United States - if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely.
• Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.