Cloud Operations Engineer

They will work as part of a project team responsible for the management, support, and migration/implementation projects related to CyberSheath clients' IT systems. The successful candidate will have a detailed understanding of on-premise and cloud-hosted environments across Microsoft (Office 365, Azure), AWS, and Linux platforms, and will apply that knowledge to manage our customers' computing environments.

Essential Responsibilities (include but are not limited to):

• Microsoft and Azure Operations
  Linux Engineering and Support
  AWS Operations
  Architecture, Tooling, and Delivery
  Collaboration and Communication
  • Provision and deliver computer systems and services across both on-premise and cloud-hosted solutions.
  • Regularly perform migrations to Office 365 (email, SharePoint, OneDrive, Teams), server migrations to Azure, and implement various Azure technologies.
  • Design and deliver secure cloud solutions in Office 365 and Azure.
  • Configure and support Intune device enrollment, compliance policies, and endpoint management for client environments.
  • Administer, patch, and support Linux server environments (RHEL, Rocky/CentOS, Ubuntu) hosted both on-premise and in the cloud.
  • Troubleshoot Linux system, service, and networking issues, including user and permission management, package management, systemd services, and shell scripting.
  • Apply Linux hardening and patch management practices in alignment with DIB and CMMC expectations.
  • Provision, configure, and support AWS workloads, including EC2, S3, IAM, and VPC networking for client environments.
  • Assist with migrations and ongoing operations across AWS, including AWS GovCloud, where applicable.
  • Support multi-cloud client environments spanning Azure and AWS, ensuring consistent security and operational standards.
  • Architecture, design, system evaluation and analysis, and infrastructure assessments.
  • Deploy and maintain tools and monitoring agents such as endpoint protection, vulnerability management, log collection, multifactor authentication, RMM, etc.
  • Track all activities, detailed case notes, and time entries within the Service Desk Ticketing system.
  • Drive technical implementation tasks to completion by budgeted deadlines.
  • Work with internal CyberSheath stakeholders to ensure key tasks and timelines are identified, on time, and on budget.
  • Provide timely updates and feedback to the internal team and clients regarding project status and activities being on-track.
  • Proactively communicate with clients to ensure requests are properly addressed.
  • Collaborate with team members to troubleshoot onboarding implementation issues as they arise.
  • Other duties as assigned.

Required Education, Experience, & Skills

• Minimum of 7+ years' experience in System Administration, including experience with Microsoft Windows Operating Systems, Microsoft Azure Administration, Server Management (Active Directory - Group Policy), Deployment and Migrations.
• Hands-on Linux system administration experience (RHEL/CentOS/Rocky and/or Ubuntu) including user management, package management, shell scripting, and patching.
• Working knowledge of AWS core services (EC2, S3, IAM, VPC) sufficient to provide baseline operational support.
• Intermediate networking experience (TCP/IP, routing, SSH, VPN).
• Knowledge of automation tools and scripting.
• Knowledge of security tools, such as EDR, SIEM, MFA, DLP, AIP, etc.
• Great analytical and problem-solving skills to troubleshoot complex systems and problems.
• Must have exceptional interpersonal and verbal/written communication skills.
• Amazing organization skills to balance and prioritize workloads.
• Must be comfortable with leading technical discussions consisting of client and CyberSheath personnel.
• Demonstrated ability to work in a team environment.
• Must be a U.S. Citizen and reside within the United States or its Territories.

Preferred Education, Experience, & Skills

• Working experience with Government flavors of Office 365, Azure, or AWS (including AWS GovCloud).
• Working experience with the ConnectWise suite of products.
• Bachelor's degree from an accredited university in Cybersecurity, Information Technology, Computer Science, Engineering, or a related field.
• Microsoft Azure certifications: AZ-104, AZ-305, AZ-400.
• AWS certifications: AWS Certified Cloud Practitioner (CLF-C02), AWS Certified SysOps Administrator - Associate (SOA-C02), or AWS Certified Solutions Architect - Associate (SAA-C03).
• Linux certifications: CompTIA Linux+, Red Hat Certified System Administrator (RHCSA).
• Networking and security certifications: Network+, Security+, CCSP.