C- Work from
- India
- Contract
- Full-time
- Experience
- Entry Level
- Posted
- 13 November 2026
- Apply by
- 12 January 2027
This role leads discovery and requirements gathering with client stakeholders, produces solution documentation, supports presales solutioning and scoping, and drives implementation teams through delivery.
Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.
About the role
The Salesforce Solution Architect is responsible for end-to-end solution design and delivery across the Salesforce platform, primarily supporting Life Sciences Cloud, Health Cloud, Service Cloud, Data Cloud, and MuleSoft-driven integrations. This is a senior, client-facing individual contributor role. No travel. Fully remote.
Location: India (Remote)
Responsibilities
- Implement and govern end-to-end solution architecture aligned to approved business outcomes, platform standards, and security/compliance requirements;
- Lead client-facing discovery, requirements workshops, and design sessions; translate requirements into clear functional and technical designs;
- Own solution documentation including solution design documents, architecture diagrams, data flows, integration specs, and configuration/workflow decisions;
- Define and review Salesforce data models, security model (profiles/permission sets/sharing), automation strategy (Flows), and programmatic approach (Apex/LWC);
- Architect Service Cloud capabilities (case management, Omni-Channel routing, knowledge, entitlements, email-to-case) and Life Sciences/Health Cloud patterns as applicable;
- Define integration architecture and patterns across Salesforce and external systems (REST/SOAP APIs, event-driven patterns such as Platform Events and Change Data Capture);
- Partner with MuleSoft and integration teams to design API-led connectivity, error handling, retries, and monitoring; provide architectural oversight even when not building MuleSoft flows directly;
- Support presales solutioning and scoping, including high-level estimates, delivery approach, assumptions, risks, and implementation roadmap;
- Provide technical leadership across onshore and offshore delivery teams through design reviews, build guidance, and quality gates;
- Support regulated life sciences delivery needs (validation readiness, auditability, change control, and release governance);
- Drive environment strategy, CI/CD governance, and deployment readiness (Git, SFDX, Copado/Gearset/Azure DevOps/GitHub Actions or equivalent).
Requirements
- 8+ years of Salesforce platform experience with 3+ years in a Solution Architect, Technical Lead, or Architecture role;
- Strong hands-on knowledge of Salesforce platform capabilities, including data modeling, security architecture, and automation (Flows);
- Working knowledge of programmatic development on Salesforce (Apex and Lightning Web Components) sufficient to make design tradeoffs and guide developers;
- Experience delivering solutions across multiple Salesforce clouds, including Service Cloud and at least one Life Sciences Cloud or Health Cloud;
- Strong experience designing integrations (APIs and event-driven patterns) and coordinating with middleware teams (MuleSoft or equivalent);
- Experience producing and maintaining solution documentation used by technical and non-technical stakeholders;
- Experience supporting Agile delivery teams and driving implementation through requirements, build, test, and release;
- Strong client-facing skills: facilitation, clear written communication, executive-ready storytelling, and the ability to manage ambiguity without formal authority.
Required Salesforce certifications
- Salesforce Certified Platform Administrator (Administrator credential);
- Salesforce Certified Platform Developer (Platform Developer I credential);
- Salesforce Certified Platform Developer II.
If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?
Job ID:221452
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