Senior Business Analyst - Change Management – Remote

Senior Business Analyst - Change Management – Remote

About us

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Role and Responsibilities

There is a need for a full-time Business Analyst/Change Management Analyst to support FAS DDI deliverables processing/tracking. Be able to process new requests and deliverables for the MES System, design docs that come thru in a timely manner, etc.; all deliverables must be processed, logged in and pushed to SMEs & to PMs for next steps.

• Support Design, Development and Implementation (DDI) Project(s) within the Change Management Office. Support processing of MES O&M requests/deliverables.
• There are literally hundred's of deliverables and this resource must know common IT verbiage such as design docs, test plans, and work plans. This is NOT an Admin role!
• Be able to process new requests for deliverables, design docs that come thru in a timely manner; these deliverables must be processed, logged in and pushed to SMEs & to PMs for next steps.
• Work directly with Vendors (that provide the modules/products) that make up Medicaid Enterprise System (MES).
• Along with DDI deliverables they will be responsible for processing MES O&M requests/deliverables.
• Must be professional with strong analytical and people management skills.
• Collaborate with Project Team members, management, SMEs, and vendors to ensure alignment with key cross functional project request/deliverable activities.
• Align with the Project Management Office the change management work streams and related activities.
• Work closely with program/project management to ensure smooth transition and awareness of release prior to deployment.
• Complete change management requirements/tasks.
• Apply a structured methodology and lead change management activities.
• Develops strong, credible relationships with all stakeholders.
• Serve as key central IT point of contact with Change Management team.
• Ensure project deliverable documents are stored and maintained in project folders. Act as the program librarian to ensure that all program/project documentation is filed and versioned correctly.
• Serve as a key resource for project reporting and coordination.
• Participate in all stages of the Project(s) Systems Development Life cycle.

Minimum Qualification

• Considerable work-related experience in an IT environment.
• Considerable work-related knowledge and experience with Change and Release Management methodologies using version control.
• Considerable work-related knowledge and experience with the Systems Development Life Cycle.
• Experience with data entry and work order processing.
• Experience with tracking and reporting; controlling processes; and managing workflow.
• Must have excellent oral and written communication and customer service skills with internal and external customers.

Preferred Qualification

• Exp in healthcare is a big plus