Technical Writer

Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily.

You will have the opportunity to explore new tools, automate documentation workflows, and proactively identify opportunities to improve our content.The role is based in Ukraine (remote).Team Composition:You will join a collaborative technical writing team consisting of one Team Lead and three Technical Writers.

You will work closely with Product Owners, Developers, and Customer Success teams globally.Responsibilities:Create, maintain, and continuously improve technical documentation for Creatio products, including Sales, Marketing, Service, and Studio.Develop clear and structured user guides, developer documentation, and release-related content for customers, partners, and developers.Leverage AI-powered tools to streamline content creation, validation, and maintenance, enabling faster and more scalable documentation processes.Explore and implement AI-assisted workflows to extract, verify, and structure technical information from source code and other product resources.Work within a Docs as Code environment, using tools such as VS Code, GitLab, and Jira to manage documentation throughout its lifecycle.Collaborate with Product Owners, Developers, and Customer Success teams to gather technical information and ensure documentation reflects product functionality.Proactively identify documentation gaps, anticipate content needs for upcoming product releases, and propose improvements.Independently manage priorities and documentation deliverables across multiple projects.Requirements:At least 1 year of experience in technical writing or a related technical content role; candidates with other content backgrounds and strong technical understanding are also welcome.Strong interest in AI-powered tools and hands-on experience using AI to improve content creation, automation, or documentation workflows.Excellent technical writing skills, with the ability to communicate complex concepts clearly, concisely, and accurately.Excellent written English, with the ability to produce clear, accurate, and consistent technical documentation for an international audience.Basic understanding of APIs, software development concepts, and technical documentation for developers.A proactive, self-driven approach with the ability to independently research technical information, manage priorities, and take ownership of deliverables.Strong attention to detail, analytical thinking, and effective communication skills for cross-functional collaboration.Experience with Docs as Code workflows, Git, GitLab, or similar documentation environments is a plus.Familiarity with VS Code and Jira is a plus.What you should expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family.

Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.