Associate Instructor, Enterprise Learning

Training Facilitation & Delivery (50%)

• Facilitate instructor-led training sessions (primarily virtual, with some in-person delivery) using established content, delivery
• standards, and adult learning principles to ensure consistent, high-quality learner experiences.
• Lead structured, task-based discussions that reinforce key learning objectives, focusing on technical skill development, process adherence, and application of standardized procedures.
• Foster an engaging and well-managed learning environment by monitoring participation, pacing sessions effectively, and encouraging learner interaction.
• Reinforce company policies, procedures, and operational expectations during training sessions to support consistency and alignment across locations and teams.
• Monitor learner engagement and participation, fostering a structured and interactive learning environment that supports knowledge retention and skill application.

Training Operations & Administration (25%)

• Execute onboarding and enablement processes by assigning LMS coursework, monitoring completion, and following up with participants to ensure timely progression and accountability.
• Manage training logistics including scheduling support, attendance tracking, participant communication, and documentation to ensure accurate reporting and smooth program execution.
• Maintain accurate training records and support reporting needs to ensure accountability and visibility into participation and completion.
• Support the development, maintenance, and organization of training materials, job aids, and LMS content to ensure accuracy, accessibility, and alignment with current business practices.

Learner Support & Coaching (15%)

• Provide foundational coaching and real-time feedback to learners to reinforce desired behaviors, with guidance from senior instructors as needed.
• Monitor learner progress and engagement, identifying individuals who may need additional support.
• Assist in evaluating learner performance through assessments, participation, and observed behaviors; escalate risks or development needs as appropriate.

Continuous Improvement & Instructor Support (10%)

• Capture learner feedback, frequently asked questions, and observed performance gaps; synthesize insights and escalate trends to
• ELS Instructors and leadership to inform ongoing training improvements.
• Support the maintenance and updates of training materials, job aids, and documentation to ensure alignment with current processes.
• Participate in team meetings, calibration sessions, and training observations to continuously improve facilitation effectiveness and instructional consistency.
• Maintain awareness of training best practices and apply feedback to continuously improve delivery skills.