We are seeking a proactive and skilled Collections Specialist to join our dynamic Billing Operations team. This critical role focuses on ensuring smooth cash flow by collecting payments from healthcare facilities. You will be the driving force behind maintaining timely payments and resolving any issues that may arise in the process. As a key player in the cash management process, you’ll collaborate across multiple teams to ensure success.

Key Responsibilities

• Payment Collections: Proactively contact healthcare facilities via phone and email to ensure timely payments and secure payment commitments.
• Account Monitoring: Track accounts to identify outstanding debts, review payment history, and categorize facilities by payment behavior.
• Issue Resolution: Investigate root causes for delayed payments, resolve billing disputes, and escalate issues when necessary.
• Relationship Management: Build and maintain strong relationships with facilities, clearly communicate billing policies, and provide assistance as needed.
• Cross-Functional Collaboration: Work with internal teams, including Billing Disputes, Sales, Onboarding, and Customer Support, to address and remove payment roadblocks.
• Reporting & Analysis: Provide regular updates on collections progress, accounts receivable status, and delinquent accounts.
• Process Improvement: Develop strategic plans to address delinquent accounts and aim for a 95% collection rate quarterly.
• Facility Support: Serve as the primary point of contact for facilities, offering consistent communication and addressing any billing-related queries.

Key Requirements

• Proven experience in collections or a related customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Patience and stress management skills to handle challenging conversations.
• Proficiency in Microsoft Office Suite and Google Workspace tools.
• Familiarity with customer service tools (e.g., ticketing systems, email platforms, chat, and phone software).
• Adaptability to evolving processes and systems.
• Negotiation skills to facilitate positive outcomes.

Preferred Experience

• Previous experience in billing operations or accounts receivable roles.
• Familiarity with healthcare billing practices and payment cycles.

Why Join Us?

• Remote Flexibility: Work from anywhere within our eligible locations: Philippines, Jamaica, India, Poland, South Africa, Mexico, and South America.
• Professional Growth: Gain exposure to cross-functional collaboration in a global environment.
• Impactful Role: Play a vital part in ensuring the financial health of the organization.
• Supportive Team Culture: Join a team that values collaboration, innovation, and continuous improvement.

How to Apply
If you’re ready to make an impact and thrive in a challenging yet rewarding role, we’d love to hear from you. Submit your application today!