Global Study Delivery Lead

KEY ACCOUNTABILITIES

• Accountability for delivering Civia’s study portfolio to time, cost, and quality, globally
• Partnering closely with in-country delivery teams to raise and hold a single, high standard across every study and geography
• Acting as a primary point of contact for clients on delivery, building trust and ensuring every commitment is met
• Ownership of project-management excellence across Civia, holding internal functions to account for delivery
• Direct, decisive intervention whenever delivery performance is at risk
• Identification, creation, and implementation of the methodology, documentation, baselines, forecasts, and KPIs that make delivery repeatable
• Sole ownership of study-performance reporting — ensuring delivery is represented accurately, currently, and in KPI terms always
• Sustained client confidence through delivery that consistently meets and exceeds expectations
• The accountable leader in Civia for setting the tone and expectations for study management, fostering excellence, and a mentor who develops less experienced delivery colleagues.

Study Delivery — Time, Cost & Quality

• Own delivery of the global study portfolio to time, cost, and quality, end to end across start-up, recruitment, execution, and close-out
• Maintain a forward-looking view of delivery health and forecast accuracy, and intervene directly and decisively when any study is at risk
• Drive the trade-offs and recovery actions that keep studies on schedule, on budget, and at the required quality
• Protect delivery quality, timelines, and cost discipline through proactive risk identification and resolution

Client Leadership & Point of Contact

• Act as a primary point of contact for clients on delivery, owning the relationship and representing Civia’s delivery performance
• Provide transparent, forward-looking delivery communication — progress, risks, variance, and recovery actions
• Build trust through reliability and consistency, ensuring every commitment made to a client is met
• Enable repeat work by making Civia predictable and exceptional to deliver with

Project-Management Excellence Across Civia

• Own the standard of project-management excellence across Civia, leading the study delivery and project-management methodology
• Set clear ownership, decision rights, governance routines, and escalation pathways for study delivery
• Coach and uplift delivery and project-management capability so studies are run to a consistently high standard everywhere
• Hold internal functions accountable for their contribution to delivery commitments
• Mentor and develop more less experienced delivery and project-management colleagues, actively building the next generation of delivery talent

Global Partnership & Cross-Functional Alignment

• Work closely and continuously with in-country delivery teams— the primary partnership through which studies are delivered — enabling them, aligning on priorities, and holding a single, high standard everywhere
• Align Site Operations, Recruitment, Regulatory, Data, Quality, and Safety with country teams to deliver each study to plan
• Facilitate portfolio- and study-level delivery reviews and drive timely resolution of bottlenecks
• Establish clear accountability so every country team and function knows what it owns and by when
• Escalate constructively and act decisively when delivery performance deviates from plan

Methodology, Baselines, Forecasts & KPIs

• Identify, create, and implement Civia’s study delivery methodology, documentation, and processes — the means by which studies are delivered reliably
• Define the reporting baselines and forecasting models against which all study delivery is planned and measured
• Design, implement, and own the KPI framework for study delivery, ensuring metrics are meaningful, comparable, and acted upon globally
• Act as the single source of truth for study-performance reporting — owning the accuracy, currency, and integrity of every system, report, and KPI
• Embed a single, repeatable way of working that removes delivery variability across studies, sites, and geographies

Governance, Risk & Continuous Improvement

• Establish disciplined governance routines and a performance cadence across the portfolio
• Ensure continuous audit and inspection readiness is built into delivery
• Lead corrective actions and continuous-improvement initiatives, closing the loop from insight to embedded change
• Continuously refine methodology based on delivery data, lessons learned, and evolving client and regulatory expectations

Performance Measures (KPIs)

• On-time delivery: Studies delivered to agreed timelines across the global portfolio
• On-budget delivery: Delivery to cost and margin protection across the portfolio
• Quality: Delivery to required quality, with continuous audit and inspection readiness sustained
• Portfolio delivery vs commitment: ≥100% of study commitments met across the global portfolio
• Client satisfaction: Strong sponsor feedback on delivery and repeat awards
• Country-team partnership: Strength of collaboration with in-country delivery teams, evidenced by consistent, high-quality delivery and expectations exceeded across geographies
• Forecast accuracy: Delivery performance tracking on or ahead of approved baselines and forecasts
• Reporting integrity: Study performance always represented accurately and current, with systems, reports, and KPIs trusted as the single source of truth
• Delivery variability: Year-on-year reduction in delivery variance and avoidable slippage
• Project-management maturity: Consistent, high-standard application of delivery methodology and KPIs across all studies and geographies

Experience & Qualifications