Mid-Market Implementation Specialist - EMEA (German speaking)

• Managing 15-20 active mid-market implementations at a time (8-10 weeks implementation timeline on average), building each customer's project plan from handoff through go-live, and staying on top of timelines, hurdles, and follow-up along the way
• Getting genuinely comfortable with the in’s and out’s of how our products work, so you can troubleshoot and advise instead of just walking through a checklist
• Advising on what’s worked well for similar customers in the past, challenging assumptions when appropriate, and recommending configurations and workflows that balance customer needs with implementation best practices
• Partnering closely with cross-functional partners across the business, especially Sales and CS to ensure a seamless customer journey, and Product/Engineering to flag real issues and align on a path forward

As you're probably gathering, we're looking for someone who gets energy from both sides of this: the structure of running a tight project plan, and the judgment to rethink that plan when a customer's business genuinely calls for it.

If you have the majority of the following, you could be a great fit for this role:

• Are fluent in German
• 5+ years of experience in a customer-facing role, with the majority of your focus on leading full-cycle B2B SaaS implementations
• Proven track record successfully managing concurrent mid-market implementation projects without compromising quality, customer experience, or timelines
• Experience operating with real autonomy and to own the implementation project plans end-to-end
• Comfortable getting into the weeds of complex, multi-module software, and building genuine fluency in how it all fits together
• Resourceful when there's no documented answer; you do your own testing and discovery, then use what you learn to advise customers on best practices and recommendations
• Data-driven and detail-oriented, with a genuine instinct for coaching customers through unfamiliar territory

If you need someone else to do any of the following, then this role is probably not for you:

• Independently investigate complex customer questions and become the technical/product subject matter expert during implementations
• Carry more than a handful of accounts at once (this is a high volume role on a team that moves with urgency)
• Own the execution of a project plan, not just its design
• Iterate and improve on existing processes

Please take your time with your application and the application questions. Although we use AI to assist in our review, we never use AI to auto-qualify or disqualify candidates. We lay eyes on each and every application, and speak to a very select number of candidates based on the application as a whole. This is an evergreen opening, so there is no need to rush, and there are no prizes for being first!

Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
• We want to offer deep expertise whenever we interact with prospects and customers.
• We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.
• We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Operating Principles to get a sense of what we are looking for in folks on the team.

At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:

• 30 min - Recruiter Screen with Talent Team
• 45 min - Interview with the Manager, of High Touch Implementations
• 60 min- Mock Call with Strategic Implementation Specialist and High Touch Implementation Specialist
• Final Round:
  • 30 min - Cross-Functional Interview with Head of Professional Services
  • 30 min - Product Complexity Interview with VP of Customer Success
  • 30 min - Customer Adoption & Enablement with Manager of High Touch Customer Success and a High Touch Customer Success Manager
  • 10 min - Closing Questions with Hiring Manager