Application and Integration Support Engineer - Remote

• Troubleshoots complex enterprise application issues by analyzing system logs, error reports, and integration traces; performs root cause analysis on performance bottlenecks, application errors, and service disruptions; documents technical resolutions in knowledge repositories. 20%
• Contributes to IT project teams by assisting in the design, configuration, and rollout of enterprise applications, integration solutions, and system upgrades; provides support for mobile application rollout activities as needed, aligned with broader deployment initiatives. 20%
• Assists in planning and executing release cycles by coordinating with cross-functional teams, validating build integrity, performing pre- and post-deployment testing, and documenting release activities; provides periodic support for mobile application deployment through enterprise distribution pipelines. 15%
• Monitors and optimizes application performance across Windows and Linux environments by leveraging monitoring tools, log aggregation platforms, and alerting frameworks; performs patching, security updates, and release validation for enterprise applications, with as-needed support for mobile deployment workflows. 15%
• Identifies inefficiencies in workflows and system operations, recommending and implementing technical process improvements such as scripting, automation, or tool integration; ensures documentation reflects revised technical standards. 10%
• Collaborates with Service Desk, Network Operations, and Infrastructure teams to provide Tier 2/3 escalation support for enterprise applications; performs advanced incident triage, contributes to problem management activities, and supports root cause investigations; provides targeted support for mobile-related incidents as-needed. 10%
• Develops and maintains operational documentation, including runbooks, environment configuration guides, and deployment procedures to ensure consistency in application and integration support; includes steps for mobile deployment support where applicable. 10%

EXPERIENCE/QUALIFICATIONS

• Minimum Degree Required: Associate Degree
• Preferred Degree: Bachelor's Degree
• Certificate(s) or License(s):Relevant IT certifications preferred (e.g., Boomi,Linux+, Microsoft, AWS, ITIL).
• Years of experience: 3 years in IT support or application/system administration.

KNOWLEDGE, SKILLS, AND ABILITY

• Administers and optimizesWindows and Linux environments, including server provisioning, patch management, and advanced command-line operations; leverage virtualization platforms (Azure, VMware) to deploy, scale, and maintain high-availability application hosting environments.
• Designs, develops, and maintainsautomation scripts (PowerShell, Bash, Python) and implementsPower Automate workflows to orchestrate system processes, integrates disparate systems, and improves operational efficiency and consistency.
• ExecutesSQL data queries and database diagnostics to support troubleshooting, reporting, and integration validation across enterprise applications.
• Configures, deploys, and maintainsintegration platforms and APIs(e.g., Boomi, REST, SOAP), ensuring secure, reliable, and performant inter-system communications.
• SupportsSDLC and DevOps practices, including version control, CI/CD pipeline configuration, automated testing, and release management; provide periodic support for mobile application deployment through enterprise distribution pipelines.
• Appliesadvanced analytical and problem-solving techniques to diagnose and resolve complex issues affecting enterprise and mobile platforms, including multi-tier application dependencies.
• Effectively communicates technical concepts to both technical and non-technical stakeholders while managing multiple concurrent projects in fast-paced enterprise environments.

TRAVEL REQUIREMENTS

• Occasional travel- 10-15% - may be required for department or program/project meetings, vendor management, or enterprise workshops.
• Must be onsite for day 1 of employment for new hire onboarding activities.

PHYSICAL REQUIREMENTS

• Frequent sitting and use of computer equipment
• Occasional standing, walking, bending, and lifting materials up to 10 lbs.
• Availability and ability to work after hours, weekends, holidays, etc. as needed, to be on call and/or to fulfill job responsibilities and requirements.
• The final candidate's relevant experience/skills will be considered before an offer is extended.
• Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
• ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
• Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.
• We are a proud equal opportunity employer.