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ACU-Serve

Infusion Manager of Client Experience

Remote United States Full-time Posted 4h ago
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Work from
United States
Contract
Full-time
Posted
14 November 2026
Apply by
13 January 2027

Responsibilities

  • Oversee the billing functions, including the initiation of goals and procedures, overseeing daily operations, and coordinating office efforts to expedite payment of accounts.
  • Strong customer service skills; answering calls, prompt return and follow-up to all interactions; prompt response to request for information, both internally and externally.
  • Identify, implement and improve billing and collections processes that will make a positive contribution to financial results.
  • Develop and implement goals, policies, procedures, and guidelines, which ensure the reimbursement analysts are working efficiently and maximizing reimbursement.
  • Monitor the effectiveness of activities to ensure authorizations, billings, postings, collections, accounts receivable and adjustments stay within established ranges.
  • Prepare accurate and meaningful billing, collections, accounts receivable and bad debt reports.
  • Report, review, maintain, and analyze all insurance reports by tracking and monitoring codes, payments, denials, and refund processes to meet compliance and performance standards.
  • Oversee functionality and integrity of software to ensure timely and accurate administration of electronic claims, and electronic payment remittance.
  • Yearly reviews for direct staff – keeping notes on their performance both good and bad
  • Monthly one on one individual meetings with your direct reports
  • Weekly team meetings with your team to go over issues/ideas/recommendations
  • Supervise Billing and AR team through effective hiring, coaching, mentoring, and performance management. Ensure development of staff to achieve high results.
  • Continue education in reimbursement rules, billing rules, and coding.
  • Bill and Collect as needed to meet goals and expectations of the clients
  • Work on metrics for the Reimbursement Analysts to meet monthly and monitor and enforce these goals
  • Conduct conference calls weekly/bi-weekly/monthly or as requested/needed by the clients
  • Attend yearly conferences as requested by management
  • Complete daily, weekly, and monthly assignments as assigned by Management

Requirements

  • Experience with medical billing for home infusion/specialty pharmacies/DME or another area of medical billing.
  • Candidates should possess a roll-up-your-sleeves attitude and display a willingness to work hard and be a member of the team.
  • Building a service-oriented practice with a positive work culture is a high priority.
  • Graduate of an accredited Medical Billing Program and hold billing certification preferred.
  • WeInfuse, CPR Plus or CareTend system use preferred
  • Minimum of 3 years’ experience in Billing Management/Supervision is preferred
  • Knowledge of Microsoft Office and proficient with spreadsheets.
  • Proficiency in medical terminology, HCPC and ICD 10 coding.
  • Proficiency in filing medical claims
  • Expertise in reading and interpreting EOBs
  • Excellent Communication Skills
  • Commitment to goals and Philosophy of Pinnacle Revenue Management, Inc.
  • HIPAA compliance knowledge

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