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Support Specialist

Vayu Finance · Anywhere in the World · posted 11 months ago

Support Specialist at Vayu Finance — remote job on CafeRemote
Customer Support Software Support Contract Worldwide
Vayu’s Billing and Revenue Platform brings all your financial data together—integrating seamlessly with CRM, ERP, BI, and payment systems to make B2B billing smarter and simpler. With Vayu, companies can manage flexible pricing models, handle multiple currencies, collaborate on financial data, and automate payment collection—all to streamline the contract-to-cash journey.

Our technology is purpose-built to support any SaaS pricing structure and tailored to meet the unique needs of AI-driven businesses. Join our innovative team and help shape the future of financial operations.

About the Role

We’re seeking a Technical Support Specialist with a background in finance or accounting to join our expanding team. In this role, you’ll guide new customers through the implementation and configuration of their billing workflows, provide ongoing support, and ensure a smooth customer experience with Vayu.

You’ll collaborate with Product, Engineering, and Customer Success teams to ensure that every customer setup is robust, scalable, and efficient.

Key Responsibilities

  • Serve as the primary post-launch contact for customers, addressing technical and operational queries.

  • Understand client billing models to configure Vayu according to their needs.

  • Diagnose and resolve platform-related issues, escalating to Product or Engineering as needed.

  • Collaborate with the CS team to translate business requirements into technical configurations.

  • Validate integrations (CRM, ERP, payment gateways) and ensure accurate data migration.

Location: Remote (EST)
Department: Customer Success / Operations
Position Type: Part-time

Requirements

  • 2+ years of experience in a technical support, implementation, or customer success role within a SaaS or fintech company.

  • Strong understanding of billing, subscriptions, or revenue management processes.

  • Excellent communication, analytical, and troubleshooting skills.

  • Highly organized and adaptable in a dynamic, fast-paced environment.

Preferred:

  • Knowledge of accounting or revenue recognition standards (e.g., ASC 606).

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