Customer Service Advisor

Key Responsibilities:

• Handle inbound/outbound calls, emails, and member inquiries
  
  
• Provide quotes, bind new policies, update coverage, process payments
  
  
• Deliver accurate and personalized guidance
  
  
• Maintain required Property & Casualty licenses (fully paid by USAA)
  
  
• Navigate multiple systems in a fast-paced contact center environment
  
  
• Collaborate to improve member experience and ensure compliance
  
  

Qualifications:

• High School Diploma or GED
  
  
• Excellent communication and multitasking skills
  
  
• Ability to acquire a P&C license within 90 days (study materials provided)
  
  
• Customer-first mindset with attention to detail
  
  
• Weekend availability after training
  
  

Preferred:

• 1+ year customer contact or sales experience
  
  
• Military background or military spouse
  
  
• Experience handling calls, emails, or in-person customer interactions
  
  

Why Join USAA:

• Competitive salary + weekend/evening shift differential
  
  
• Paid licensing & comprehensive 6-month training
  
  
• Outstanding benefits including medical, dental, 401(k), pension, PTO, wellness programs
  
  
• Career growth and education support
  
  
• Inclusive, values-driven company culture