Customer Success Manager

Typeform is hiring a Customer Success Manager to work with its Enterprise customers in the United States. You will partner with businesses that have bought or upgraded to the Enterprise plan, helping them reach their goals with Typeform's form, survey, and quiz tools. The company is especially interested in candidates based in the ET timezone, where it wants to grow its presence.

What you will do

• Work with customers at key moments in their lifecycle, learn what they need, and coach them on using Typeform to reach their goals
• Bring in new opportunities to expand usage and improve the client experience
• Use internal tools to track customer health, usage metrics, and progress
• Reach out to customers who fall out of engagement cadences, nurture their usage, and reduce risk in accounts
• Find expansion opportunities and negotiate and close renewals
• Present account reviews and trend information to leadership and cross-functional teams
• Work with Sales, Support, Product, Community, and Marketing to keep the customer journey smooth, and pass along feedback that shapes content, programs, and product development

What they are looking for

• Proven experience in customer success or a customer relationship management role, with a preference for SaaS experience
• Ease at building rapport with customers and teammates
• A track record of expansions and renewals
• A process-driven, analytical approach
• Ability to spot and communicate trends in your book of business
• Strong written and verbal communication
• Ability to break down technical terminology and explain it to non-technical people
• A passion for delivering quality service
• Natural curiosity and enthusiasm
• A team-focused, collaborative instinct
• Flexibility, openness to change, and a sense of humor

Extra awesome

• You are excited about the tools
• Time and work management skills to prioritize customer engagements and requests
• Previous experience in a fast-paced organization

Pay

The pay range for this role is $65,000 to $95,000 USD per year. On top of the base, Typeform offers a 5-10% bonus depending on your level and performance. The range is broad because the company tailors total compensation based on location, experience, education, and skillset.

About Typeform

Typeform is a form builder used by over 150,000 businesses to collect data through forms, surveys, and quizzes. The company drives 500 million responses every year and integrates with tools like Slack, Zapier, and Hubspot. The Customer Success Team works with Enterprise customers throughout their lifecycle, aiming to be a trusted advisor and help those customers get the most out of the product.

Typeform is an equal-opportunity employer. The company states that it celebrates diversity and stands against discrimination and harassment based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.