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Customer Success Manager

Tidio · Europe Only, UK Only, Latin America Only, North America Only · posted 1 year ago

Customer Success Manager at Tidio — remote job on CafeRemote
Customer Support Customer Relationship Management Problem Solving Technical skills SAAS Full-time Europe the United States the United Kingdom Latin America

Join Tidio as a Customer Success Manager

At Tidio, we are on a mission to revolutionize customer service for small and medium businesses around the globe. As a fast-growing tech company led by international talent, we provide one of the world's top-rated AI-driven customer service platforms. Our cutting-edge solutions enable businesses to enhance customer experience, boost sales, and grow with ease.

With an impressive track record, including a $25M Series B funding round and recognition in G2’s Best Software Awards, we are set on becoming the No. 1 AI Customer Service Solution. Now is the perfect time to join our journey and make a significant impact on businesses worldwide.

Why Tidio?

Working with us means being part of a company that serves over 350 million users monthly, representing 4% of the global population. By joining our team, you’ll directly contribute to shaping the future of customer experience and benefit from opportunities to grow professionally.

We are proud to offer a remote-first work environment, giving you the flexibility to thrive from anywhere. Whether it’s collaborating with our international team or leveraging our innovative tools, Tidio is where talent and innovation come together.

Your Role as a Customer Success Manager

As a Customer Success Manager, you will play a pivotal role in supporting our B2B customers in North America. Your mission will be to build strong relationships, ensure clients succeed with Tidio, and drive product adoption.

Here’s what your day-to-day will involve:

  • Developing meaningful relationships with top clients.
  • Conducting video training sessions and introducing new features.
  • Identifying client needs, offering tailored solutions, and driving adoption.
  • Managing a large book of business to influence retention and growth.
  • Designing impactful email campaigns and client outreach initiatives.
  • Collecting valuable client feedback to inform product development.

What We’re Looking For

We are seeking a dynamic professional with the skills to thrive in a fast-paced SaaS environment. The ideal candidate will bring:

  • Proficiency in English at a C2 level or equivalent.
  • At least 2 years of experience in a customer success role within a SaaS company.
  • Strong knowledge of customer success tools such as Gainsight, Salesforce, or Hubspot.
  • The ability to manage client relationships and foster mutual growth.
  • A solid grasp of key KPIs like churn rate and net dollar retention.
  • Availability to work in the PDT zone (9 AM to 5 PM, Monday to Friday).

What We Offer

At Tidio, we value our team and provide benefits designed to help you excel:

  • Work remotely or in a Regus coworking space near you.
  • Flexible working hours with a guaranteed 26 days off annually.
  • Access to personalized work equipment (MacBook Pro, Dell screens, JBL headphones).
  • A focus on well-being with therapy sessions and mental health resources.
  • Financial wellness benefits, including sports and wellness allowances.
  • Opportunities for professional growth with company-supported courses and events.
  • Regular team integration events to stay connected and engaged.

What to Expect When You Apply

  1. A video call with a recruiter to discuss the position.
  2. A recruitment assignment to showcase your skills.
  3. An interview with the Hiring Manager and recruiter.
  4. A formal offer to join the Tidio family!
Diversity Matters
At Tidio, we believe in fairness and equal opportunity for all candidates. Our recruitment process is based solely on qualifications, skills, and professional merit.

Take the next step in your career and help us shape the future of customer experience. Apply today! 

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