Sr. Manager, P2P Operations

Takeda is hiring a Senior Manager, P2P Operations to serve as a US operational lead and subject matter expert for the company's Commercial Fee-for-Service professional engagement processes. This is an individual contributor role reporting to the Associate Director, P2P Operations, and it supports HCP and patient speaker programs, speaker training, advisory boards, and individual consulting engagements across brands. It is a remote position.

What you will do

• Serve as a strategic operational partner and primary point of contact for assigned Business Units, providing day-to-day expertise on Commercial FFS engagement processes.
• Provide guidance on Takeda policies, SOPs, compliance standards, privacy requirements, and applicable state and federal regulations.
• Build and maintain partnerships with internal stakeholders and external PE vendors, agencies, and service providers.
• Coordinate cross-functional meetings, help prioritize initiatives based on business needs and volume, and establish alignment among stakeholders with competing objectives.
• Identify potential issues, assess critical situations, and drive timely, methodical resolution.
• Lead communication and change management activities to support adoption of new processes, systems, and operational initiatives.
• Represent Professional Engagements on special projects and cross-functional initiatives affecting business processes, systems, or stakeholder experience.
• Manage reporting, monitoring outputs, dashboards, and business tools that inform decision-making and measure operational efficiency.
• Develop executive-ready presentations and translate complex operational information into clear, actionable insights.
• Maintain and enhance centralized resource repositories, including SharePoint and Teams sites, FAQs, work instructions, training materials, and other process documentation.
• Serve as a first-tier support resource for operational and system questions related to FFS engagement activities.
• Support continuous improvement by identifying process gaps, recommending enhancements, and participating in implementation efforts that improve efficiency, quality, and stakeholder experience.
• Develop or support training resources that reinforce compliant behaviors and consistent execution across Brand teams.
• Independently manage multiple projects and priorities, communicate risks and potential conflicts, and deliver outcomes on time and within scope.
• Mentor colleagues and share expertise as an informal resource, without direct people-management responsibility.

What they are looking for

• Bachelor's degree or equivalent experience.
• 5–8 years of experience in pharmaceutical or biopharmaceutical Sales, Marketing, Commercial Operations, Medical Affairs, or related field operations.
• Experience supporting professional engagement, fee-for-service, advisory board, speaker program, or consulting activities.
• Experience working in a regulated healthcare environment, including familiarity with compliance, privacy, CIA, and applicable state and federal requirements.
• Demonstrated ability to operate effectively in a matrixed organization and influence stakeholders without direct authority.
• Strong project management, prioritization, organizational, and time-management skills.
• Exceptional written, verbal, presentation, and interpersonal communication skills.
• Proven ability to manage conflicting stakeholder needs and drive alignment.
• Continuous improvement mindset and strong problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint, as well as CRM, event management, reporting, collaboration, and database systems.

Preferred experience includes supporting large-scale or multi-region P2P programs, analytics, operational metrics and ROI measurement, leading communication and change management initiatives, developing process guidance and training materials, and mentoring colleagues or leading cross-functional workstreams.

Travel and location

Limited travel up to 10% to support stakeholder engagement, vendor coordination, and business meetings. This position is currently classified as remote in accordance with Takeda's Hybrid and Remote Work policy. The listed location is Massachusetts - Virtual.

Pay and benefits

The U.S. base salary range is $137,000.00 to $215,270.00 per year. The actual base salary offered may depend on the individual applicant's qualifications, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives or works from. U.S. based employees may be eligible for short-term and/or long-term incentives, and may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive up to 80 hours of sick time per calendar year, and new hires are eligible to accrue up to 120 hours of paid vacation.

About Takeda

Takeda develops specialty pharmaceuticals and patient support programs. The company states it is certified as a Global Top Employer and describes an inclusive, collaborative workplace. Takeda states it provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, or veteran status, in accordance with applicable federal, state and local laws.

This is a full-time, regular, exempt employee position.