Senior Manager, Business System Administration

Takeda is hiring a Senior Manager, Business System Administration to support R&D clinical development delivery. This role is the senior business system administration leader and operational owner for assigned clinical and operational data platforms. It is for someone with drug development and pharma experience who can set up a consistent administration operating model and keep systems inspection-ready.

What you will do

• Own the system administration operating model for supported clinical and operational systems, including standardized ways of working, controls, and continuous improvement.
• Lead the business system administrator team by setting priorities and expectations, coaching performance, building capability and coverage, and ensuring consistent execution across administration, training, and support.
• Manage the intake and inbox process end-to-end, including triage, prioritization, SLAs, KPIs, escalation paths, and routine performance reporting.
• Act as the business system administration leader and technology SME for supported systems, providing guidance on capabilities and standards.
• Own demand and backlog for administration and support enhancements; partner with the Product Team and BSOs to define requirements, plan releases and upgrades, participate in testing and readiness, and ensure smooth cutover and stabilization.
• Contribute to vendor governance by participating in routine touchpoints, ensuring adherence to processes and deliverables, escalating risks and issues, and driving consistent execution.
• Own access management, including role implementation, approvals, periodic access reviews and audits, and timely remediation and documentation.
• Oversee role-based training assignments and end-user enablement materials, including maintaining training curricula, supporting development of materials and job aids, and managing knowledge content.
• Collaborate with adoption leads to deliver SET-facing communications and guidance, and establish structured feedback loops to improve usability, adoption, and resolution quality.
• Ensure tiered support and service management, including incident and problem management, escalation coordination, documented outcomes and closure, and root-cause trending with corrective and preventive actions.
• Own GxP system administration documentation and evidence (SOPs, WIs, work practices, records), archival and inspection readiness, and represent the function in audits and inspections.

What they are looking for

• Bachelor's degree (BS/BA) required in health/life sciences or a technology-related field; or commensurate experience.
• Minimum 6 years drug development and pharma/project administration/administrative experience with clinical and operational systems preferred (e.g., EDC, CTMS, eTMF).
• Demonstrated knowledge of SDLC and applicable GxP/ICH/FDA expectations; experience supporting clinical technologies and/or operational data systems.
• Strong project management, stakeholder management, and written/verbal communication skills; able to work effectively in a complex matrix/global environment.
• Data stewardship and compliance mindset (data quality/governance principles; managing standards and end-user compliance).

Pay and benefits

The U.S. base salary range for this position is $137,000.00 to $215,270.00. The actual base salary offered may depend on the applicant's qualifications, years of relevant experience, specific skills, level of education, certifications or licenses, and the location where the applicant lives or performs the job. The actual base salary will follow state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits. U.S. based employees can receive up to 80 hours of sick time per calendar year, and new hires are eligible to accrue up to 120 hours of paid vacation.

Location and other details

This position is currently classified as remote by Takeda's Hybrid and Remote Work policy. The listed location is Massachusetts - Virtual. This is a full-time, regular employee position and is exempt.

Takeda states it is committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, veteran status, or any other characteristic protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.