Technical Support Engineer

StarTree is hiring a Technical Support Engineer to work as the interface between customers and the company's cross-functional teams. You will become a subject matter expert on Apache Pinot and the StarTree Platform, providing technical expertise and helping customers resolve complex challenges. This role is for someone who wants to work directly with customers on production issues and grow their technical skills alongside a real-time analytics platform.

What you will do

• Collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
• Provide customer support through tickets and Slack Connect, with the option to use Zoom for more complex cases.
• Contribute to StarTree's knowledge base by documenting solutions, best practices, and lessons learned.
• Mentor and train team members to promote a culture of continuous learning and improvement.
• Act as the voice of the customer, sharing product feedback, feature requests, and trends with development teams to inform the StarTree product roadmap.
• Create internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness.
• Work both individually and as part of a team, with a focus on customer service and responsiveness.
• Work with advanced data technologies, including vector indexes, to support AI-driven innovations across industries.

What the role involves

Support is described as a cornerstone of success at StarTree and a highly valued function within the organization. The role includes on-call support for urgent production issues, and you will act as a trusted advisor for resolving complex challenges. StarTree says it is committed to helping its team continuously build technical skill sets, explore innovative solutions, and grow alongside the platform.

About StarTree

StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. The company was founded by the core software engineering team and inventors of Apache Pinot, which powers hundreds of user-facing applications at companies including LinkedIn, Uber, Target, 7Eleven, Etsy, Walmart, WePay, Factual, and Weibo. StarTree Cloud has enabled more companies to deploy and operate real-time analytics at scale, including Stripe, Sovrn, Roadie, Just Eat Takeaway.com, Dialpad, Guitar Center, and Blinkit.

StarTree recently announced its Series B funding with investment from GGV Capital, Sapphire Ventures, Bain Capital Ventures, and CRV. The company has been named one of The Information's 50 Most Promising Startups and one of CRN's 10 Coolest Cloud Computing Startup Companies of 2022.

StarTree says it is growing rapidly with near-perfect customer renewal rates, and that this success has led to the rapid expansion of its support team as more customers use StarTree solutions.

Location

This role is based in the United States.