Client Success & Operations Associate (Full-Time | Remote | US Eastern Time Hours)

About the Role:

What You'll Do:

• Support Clients: Guide clients through onboarding, updates, and final delivery with professionalism and care
  
  
• Manage Projects: Use ClickUp to track deadlines, update statuses, and keep everything moving
  
  
• Communicate Proactively: Send check-ins, reminders, and thoughtful follow-ups
  
  
• Coordinate Teams: Work with internal coaches and make sure everyone stays on the same page
  
  
• Review Materials: Check client submissions and ensure they’re ready for review
  
  
• Run Daily Operations: Keep the CRM and shared systems organized, calendars synced, and backend tasks complete
  
  
• Write with Clarity: Draft clear, client-facing emails that reflect our tone and brand
  
  
• Improve Systems: Spot ways to make things better — then help make those improvements happen
  
  

Who You Are:

• A great communicator — clear, confident, and warm
  
  
• Super organized and dependable — people trust you to follow through
  
  
• Comfortable using project tools like ClickUp, Google Workspace, and CRMs
  
  
• Fluent in English, especially written — your writing is polished and professional
  
  
• A fast learner who enjoys solving problems and improving systems
  
  
• Motivated by purpose — you care about helping people succeed
  
  
• Ready to grow with a company for the long term
  
  

Requirements:

• 2+ years in a client-facing, project coordination, or operations role
  
  
• Experience handling multiple client timelines at once
  
  
• Strong written English (near-native level)
  
  
• Confident with tools like ClickUp, Google Workspace, Calendly, CRMs
  
  
• Comfortable using Hubstaff for time tracking
  
  
• Full-time availability, Monday to Friday, 8:00 AM – 5:00 PM Eastern Time
  
  
• Based in Latin America or a similar time zone
  
  

What Success Looks Like:

• Clients feel supported and confident every step of the way
  
  
• Deadlines are met and updates are shared clearly
  
  
• Internal systems run smoothly — no details missed
  
  
• The CEO doesn’t need to follow up — you’re already on top of it
  
  
• You help the team grow stronger through operational excellence
  
  

Compensation & Benefits:

• $1,900/month (Full-Time, Remote)
  
  
• 40 hours/week (Monday to Friday, Eastern Time)
  
  
• Long-term role with potential to grow into leadership in operations
  
  
• Direct mentorship from the CEO
  
  
• Mission-driven, high-performance environment
  
  
• Ongoing support and development
  
  

How to Apply:

• Your resume
  
  
• A short cover letter answering the following:
  
  
  • How do you ensure accountability and ownership in your work?
    
    
  • Describe a time you proactively improved a system or process
    
    
  • Share your experience managing complex, client-facing operations
    
    

Important Note:

• Have near-native English fluency
  
  
• Can work full-time during Eastern Time hours
  
  
• Are comfortable using Hubstaff
  
  
• Have strong writing and organizational skills
  
  
• Are looking for a long-term role with room to grow