caferemote

Customer Success Manager ( Remote / SaaS / Dutch )

Publitas.com B.V. · Anywhere in the World · posted 1 year ago

Customer Success Manager ( Remote / SaaS / Dutch ) at Publitas.com B.V. — remote job on CafeRemote
Customer Support Client Relationship Management Customer Service Full-time Worldwide
Publitas is redefining how brands connect with audiences by turning traditional print catalogs and flyers into immersive, personalized digital experiences. Every month, over 100 million shoppers explore products through the Publitas platform — a sustainable and data-driven alternative to paper media. 

As a 100% remote SaaS company, Publitas brings together talented professionals from more than 30 countries, united by a shared mission: helping retailers and e-commerce brands reach their customers in smarter, more engaging, and eco-friendly ways. 

We’re not just another tech company — we’re a team of thinkers, creators, and innovators building the future of digital discovery.  

About the Role 

We’re looking for a Customer Success Manager (Dutch-speaking) who’s passionate about building long-term client relationships and helping customers achieve measurable results. 

In this role, you’ll act as a trusted advisor to our clients across the Netherlands — empowering them to grow through Publitas’ powerful digital publishing solutions.  

What You’ll Do 

  • Manage a portfolio of B2B clients and drive retention, satisfaction, and expansion.

  • Onboard new customers and guide them toward success from day one.

  • Collaborate with Sales, Product, and Support teams to ensure an exceptional customer journey.

  • Identify opportunities for growth and help clients maximize their ROI.

  • Provide proactive communication, insights, and problem-solving to minimize churn.

What We’re Looking For
 

  • 3+ years in Customer Success, Account Management, or related client-facing SaaS roles.

  • Fluent Dutch and English (both written and spoken).

  • Excellent communication, empathy, and organizational skills.

  • Comfortable working in a fast-paced, 100% remote environment.

  • Familiarity with HubSpot, Slack, Zoom, and CRM systems.

What We Offer
 

  • 💰 Salary: €45,000–€65,000 (based on experience and location).

  • 🌍 100% remote with flexible hours and async work culture.

  • 🧘‍♀️ Monthly wellness and co-working budgets.

  • 💻 Top-tier MacBook and remote setup.

  • 📚 Learning support: training, events, and free Kindle/Audible books.

  • 🌴 25 vacation days + local national holidays.

  • 🎁 Publitas swag and global retreats.

Join the Publitas Team

We don’t hire resumes — we hire people.
Skip the formalities and show us what makes you great. Let’s build something amazing together.

🌐 Apply now and start shaping the future of digital publishing.
 

Ready to apply?

Opens the application page in a new tab.

Apply for this job

CafeRemote takes no fee and asks for no account.

Similar remote jobs

KYB/AML Analyst, Sweden

Ramp · Remote (Sweden)

Full-time SEK 770,000 – SEK 1,060,000 • Offers Equity 1d ago