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Bilingual Customer Service & Technical Support Agent (Remote) – English/French Role

Printeez · Anywhere in the World · posted 6 months ago

Bilingual Customer Service & Technical Support Agent (Remote) – English/French Role at Printeez — remote job on CafeRemote
Customer Support Technical Support Email Handling Zendesk customer support Phone Support Onboarding Full-time Worldwide
Printeez is a rapidly growing print-on-demand company helping businesses across North America create custom-branded products, including apparel. With a strong focus on innovation and continuous improvement, the platform is evolving quickly to deliver better solutions for its customers.

Role Overview

Printeez is hiring a Bilingual Customer Service & Tech Support Agent to join its growing remote team. This is not a traditional call center role — you’ll be part of a small, supportive team that values quality service and customer relationships.

You will assist customers in both English and French, handling inquiries, resolving issues, and guiding users through the platform.

Why Join Printeez?

  •  Clear career growth opportunities (senior roles, team lead positions) 
  •  Fully remote work environment with no micromanagement 
  •  Supportive team culture where your ideas are valued 
  •  Fast-growing company with real impact opportunities 

Key Responsibilities

  •  Handle customer support via tickets, live chat, and phone calls 
  •  Assist with order tracking, refunds, reprints, and account issues 
  •  Troubleshoot platform-related problems and provide technical support 
  •  Onboard new customers through video calls and platform walkthroughs 
  •  Build strong knowledge of the Printeez system 

Requirements

  •  Fluency in English and French (written and spoken) 
  •  1–2+ years of experience in customer service 
  •  Strong communication and problem-solving skills 
  •  Comfortable learning and using new software tools 
  •  Experience working remotely with good discipline 
  •  Reliable internet and a professional home workspace 
  •  Availability Monday to Friday (full-time, with possible overtime) 

Preferred Qualifications

  •  Experience in e-commerce or print-on-demand 
  •  Familiarity with tools like Zendesk or RingCentral 
  •  Ability to manage high volumes of customer interactions efficiently 

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