Client Services Project Lawyer

As a Legal Project Specialist, you will:

• Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence
  
• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
  
• Work effectively in a highly collaborative environment with a variety of business partners
  
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
  
• Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution
  

Requirements

Our skills and experience wish list includes:

• JD from an accredited US law school or foreign law degree and LLM is required
  
• Experience in areas such as fraud analysis, compliance analysis, conflict resolution, education, hospitality, or other transferable professional backgrounds
  
• Strong customer service skills, including empathy, phone etiquette, and complaint de-escalation
  
• Flexible and customer service focused
  
• Clear and professional verbal and written communication skills
  
• Ability to communicate complex ideas to diverse audiences clearly
  
• Ability to handle changing or competing priorities to support business needs
  
• Excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
  
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook
  

Benefits