IT Manager Support - Infrastructure & Systems

OutsourcedIn is hiring an IT Manager Support professional to help run day-to-day IT operations for an Australian business. The role covers systems, users, and infrastructure, and you would work closely with the IT Manager to keep Microsoft environments, servers, networks, and end-user systems running smoothly and securely. It is a full-time work-from-home position on AU hours, open to candidates in the Philippines.

This suits someone who troubleshoots quickly, communicates clearly, and takes ownership of issues from resolution through to prevention.

What you will do

Microsoft environment

• Administer and support Microsoft 365, including Exchange, Outlook, Teams, SharePoint, and OneDrive
• Manage user accounts, permissions, and security policies through Azure AD / Entra ID
• Handle email setup, migrations, troubleshooting, and spam and security controls

Systems and server support

• Monitor and maintain Windows Servers, on-premise or cloud
• Assist with backups, patching, updates, and system performance
• Support virtual environments such as Hyper-V or VMware

Network management

• Monitor and maintain LAN/WAN, routers, firewalls, and switches
• Troubleshoot connectivity issues and outages
• Support VPN access and remote user connectivity

Helpdesk and user support

• Provide Level 1–2 support across hardware, software, and access issues
• Resolve support tickets efficiently and escalate when required
• Support onboarding and offboarding, including device setup, email, and system access

Security and compliance

• Support endpoint security, antivirus, and monitoring tools
• Maintain access controls, MFA, and security policies
• Assist with backups, recovery processes, and data protection practices

Documentation and reporting

• Maintain IT documentation, user guides, and support processes
• Track recurring issues and resolutions
• Assist in reporting system performance and risks

What they are looking for

• 3–5+ years of experience in IT support or systems administration
• Strong experience with Microsoft 365 and Exchange environments
• Solid understanding of Windows Server and Active Directory / Azure AD
• Experience with network troubleshooting, including routers, firewalls, and VPNs
• Ability to diagnose and resolve issues independently
• Strong communication skills with both technical and non-technical users

Systems and tools

• Microsoft 365 (Exchange, Outlook, Teams, SharePoint, OneDrive)
• Azure AD / Entra ID
• Windows Server
• Hyper-V / VMware (preferred)
• Networking tools (VPN, routers, firewalls, switches)
• Backup and monitoring tools

What success looks like

• Systems and infrastructure run reliably and securely
• User support requests are resolved efficiently
• Network and server issues are proactively managed
• Security controls and backups are maintained effectively
• Documentation and support processes are kept up to date

Preferred

• Experience with Azure or AWS
• Exposure to cybersecurity tools and best practices
• Experience with backup systems and disaster recovery
• IT certifications such as Microsoft, CompTIA, or similar

Other details

The role is full-time, remote, and follows AU hours. The employer's listing was originally posted on Himalayas.