Customer Support & Order Management Specialist | AU Fitness Industry

OutsourcedIn is hiring a Customer Support & Order Management Specialist to support an Australian business in the fitness industry. This is a full-time, work-from-home role for someone based in the Philippines who has supported Australian customers before and knows their way around gym equipment.

You will handle product enquiries, process orders, and provide after-sales support for customers buying weight training and gym gear. The role suits someone who communicates well in English, pays close attention to detail, and can work independently from home.

What you will do

Customer support

• Respond to product enquiries by phone, email, and online channels
• Support after-hours customer enquiries as needed
• Provide after-sales support and resolve customer concerns
• Help customers with product questions and recommendations

Order management

• Process customer orders accurately and efficiently
• Manage order tracking and send shipment updates
• Coordinate delivery scheduling and keep customers informed
• Support resolution of issues relating to orders, returns, and fulfilment

Customer experience

• Keep the customer journey smooth from enquiry through delivery
• Handle escalations professionally and maintain customer satisfaction
• Support ongoing improvements to customer service processes

What they are looking for

• 2–3 years supporting Australian customers
• Experience in customer support, order management, or e-commerce support
• Superior written and verbal English communication skills
• Strong attention to detail and a customer-first mindset
• Ability to work independently in a remote environment
• A genuine interest in fitness, weight training, or gym equipment — the listing marks this as important
• You must be able to demonstrate basic knowledge of gym equipment during the interview

Systems and tools

• CRM and customer support platforms
• Order management systems
• E-commerce platforms (preferred)
• Microsoft Office or Google Workspace

Hours and location

The role is full-time and remote, and you will work Australian hours. It is open to candidates based in the Philippines.

About the company

OutsourcedIn is the employer. The role supports an Australian business in the fitness industry. The original listing appeared on Himalayas.