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Remote Technical Customer Support Specialist

Loop Support · Asia Only, Oceania Only · posted 1 year ago

Remote Technical Customer Support Specialist at Loop Support — remote job on CafeRemote
Customer Support Technical Support Full-time Asia $50K+
Time Zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

About Us:
Loop Support connects businesses with outstanding customer support specialists. We believe in smart, compassionate professionals who thrive on learning and growth. If you’re tech-savvy and enjoy helping others, we’d love to hear from you!

Responsibilities:

  • Provide exceptional support to customers, from SMBs to large enterprises, resolving technical issues via phone, email, and chat.
  • Gather customer feedback to drive product improvements.
  • Create user guides, FAQs, and best practice resources based on customer needs.
  • Maintain a positive, professional approach in all interactions.
  • Collaborate with product, engineering, and data teams to ensure a seamless customer experience.
Qualifications:

  • Located in Australia, Indonesia, Malaysia, or New Zealand.
  • Fluent English, both written and verbal.
  • Stable internet connection and reliable computer.
  • Previous technical support experience, ideally in a startup or software company.
  • Ability to work independently in a distraction-free home office, with a customer-focused attitude and problem-solving skills.
Salary:  
The salary range is between $50,000 and $80,000 per year, depending on location and experience.
How to Apply:
If you’re excited about delivering exceptional customer experiences, apply through our Typeform. 
https://form.typeform.com/to/jW8mvscj?typeform#jobid=TCSS

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