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Remote Tax Product Support Agent (US)

Liveops · United State Of America · posted 11 months ago

Remote Tax Product Support Agent (US) at Liveops — remote job on CafeRemote
Customer Support customer support Contract the United States
For more than two decades, Liveops has been at the forefront of flexible, remote work. Long before working from home became mainstream, we pioneered the virtual contact center model—connecting thousands of independent contractors with leading brands in industries such as tax support, healthcare, retail, and insurance. 

Why Work With Liveops 

Total Flexibility: Work when and where you want.
Reliable Hours: Especially during high-demand seasons like tax time.
Extra Earnings: New agents can earn a $200 incentive by meeting client metrics through Tax Day.
Multiple Opportunities: Whether your strengths are customer service or tech-enabled support, we have programs that match your skills. 

Our Track Record 

Liveops is known for quality, not just flexibility. We’re proud to be recognized with: 

  • Stevie® Awards for Customer Service Training and Innovation

  • Top Remote Work Company by FlexJobs

  • Best Place to Work by the Phoenix Business Journal

These awards highlight our dedication to empowering agents and delivering exceptional customer service.
 
Start the New Year Earning, Not Just Hoping

While others are making resolutions, you could be making money.
Become a remote Tax Product Support Agent with Liveops—no tax preparation experience required!

✨ Work from home
✨ Set your own schedule
✨ Get paid for your expertise
✨ Earn a $200 bonus for meeting client metrics through Tax Day
 
As a Tax Product Support Agent, you’ll help users navigate tax software during the busiest season of the year. You’ll:
 
  • Provide friendly, tech-enabled support

  • Handle inbound and outbound calls

  • Troubleshoot issues and guide customers clearly

  • Make a meaningful impact using your communication skills

Requirements
 

  • Experience handling inbound/outbound calls

  • Strong computer literacy and multitasking ability

  • A quiet, distraction-free home workspace

Preferred (but not required):
 

  • Availability during peak tax season

  • Comfort using video chat and screen-sharing tools

  • Previous experience with tax software

Scheduling
 

  • Choose your own hours by self-scheduling 30-minute blocks

  • Hours of Operation (Jan–Apr): 7 days a week, 8 AM–12 AM ET

Certification
 

  • Client-required certification takes about 3 weeks

  • Includes self-paced eLearning + live virtual classroom sessions

  • Sessions typically run between 10 AM–8 PM ET (varies by class)

 Compensation
 

  • Earn up to $20/hour for completed services

  • New agents can earn a $200 incentive by meeting client metrics

  • Additional performance-based incentives may be offered throughout the season (subject to change)

Ready to turn resolutions into revenue?
 Apply today and claim your $200 incentive!
 

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